Partner Success Manager
Infobip
Hanoi, Hanoi, Vietnam
1 ngày trước
Job Description

You know you are doing a good job when:

  • You are enabling clear and professional communication between Infobip’s connectivity partners – Mobile network operators and internal teams that results in empowering our business relationships
  • You have an excellent overview of Vietnamese telco industry trends, local mobile network operator strategies and movement of competition and you are feeding market information into other internal departments
  • You procure customized telecom products & partnership models applicable for domestic markets from mobile network operators in Vietnam
  • You serve as a “voice of partners” inside the company collecting information throughout company’s departments and feeding information to shareholders on monthly or quarterly bases
  • Prepare regular reports of progress and forecasts to internal and external stakeholders
  • You are expanding relationships with existing partners by continuously proposing solutions that meet their requirements and goals
  • Resolve any issues and problems faced by the partner and deal with complaints to maintain trust
  • You know how to negotiate new sales agreements that will turn into long-lasting relationships and work in team with other team members to close projects jointly
  • You are efficient in accounts monitoring and servicing (monthly payments and invoicing; regular monitoring and analysis of traffic in cooperation with internal departments; discrepancy tracking and approval etc.)
  • You are able to handle legal requirements, documentation, services specifications, support escalations etc
  • You have full understanding on Infobip’s products and solutions, and you are able to recognize opportunity to up-sell existing partners for new Infobip's services

Qualifications

More about you:

  • 2-4 years of experience in Telecommunications, B2B Sales or Account Management or Client Relations. (Candidates from telecommunications or IT industry will be an added advantage)
  • Bachelor's Degree in Business, Management, Communications, IT, Telecommunications or other related degrees
  • Written and verbal fluency in English
  • Excellent written communication skills - high-level literacy, using language with precision, easily presenting arguments and synthesizing reports
  • Strong analytical and organizational skills, with a systematic approach to problems and passion towards technology
  • Your knowledge of MS office package is great, and you enjoy conducting market research.
  • You are not afraid to engage in the sales process and negotiations.
  • You are very organised and have a track record of completing your tasks in time while paying strict attention to details.
  • You are able to present products and ideas with ease, confidence and persistence
  • Proven ability to manage multiple projects at a time while paying strict attention to details
  • Experience in an international business environment is an advantage
  • Knowledge of market research, sales and negotiating principles


Additional Information

What's in it for me?

  • Learning - Our sales managers go through an extensive training period and are considered experts in the industry.
  • Great environment - Wonderful team spirit, creativity and persistence are the drivers of our company. We are a fast-growing international company and you will be in the centre of it all.
  • Compensation - We strive to provide a competitive benefits package that meets the needs of our employees and our business model.
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