CE Digital Content Designer
Grab Vietnam
Việt Nam
4 ngày trước
source : Talent Network

Get to know the Role :

  • You will be responsible for creating, improving and maintaining content for CE Centre in KB
  • Creating scripts for service failure responses planned and ad hoc failures across different mediums.
  • Produce high quality end user documentation for CEC
  • The day-to-day activities :

  • Maintaining accuracy and timeliness of content updates in Knowledge base and any other medium.
  • Work on all phases of information development for writing and editing SOPs and scripts. Edit, proofread and improve content from NPI
  • Maintenance and creation of all scripts for CE consumption across various channels.
  • Assimilate information extracted from SET team and re-write it into a defined style, ensuring that it is clearly articulated and easy to understand for agents and all end users
  • Maintain continuous interaction with relevant departments on the impact of the proposed content creation(e.g new scripts) and updates maintenance
  • Maintain knowledge of the system used to house procedures to support accurate and timely delivery to the end user
  • Respond to feedback from all end users, both frontline and support such as QA and Training teams and respond in timely fashion for all edits.
  • Communicate and manage the Change Control documentation process to gain final approval on all content prior to publication
  • Ensure legal and operational compliance of database information in accordance to country.
  • Ensure compliance with law (e.g. copyright and data protection) to ensure no unlawful data appropriation.
  • Working alongside the social media manager to create content for the different social media channels when required
  • Functional - Creation of content, ownership and maintenance of CE KB, Scripts and Macros
  • People - Working closely with CER Digital Content Manager to ensure consistency across CECs.
  • The must haves :

  • Degree educated ideally from an English, marketing or Journalism related degree.
  • Highly articulate with an excellent command of written English and writing skills.
  • Strong understanding of content management systems.
  • Excellent understanding of digital marketing, search engine optimization and social media impacts
  • Professional communication skills.
  • Passionate and results driven individual.
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