About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Engage NTB Affluent clients via leads sourced from Alliances, Targeted lists or Employee Banking Team (senior executives) with full Priority offering
Also handle client-led requests via ATL / online pull
Activate NTB clients, set up and educate clients on remote channel usage i.e., online, Client Centre, ATM, and hand-over clients to assigned Priority Banking Team
Do not manage the client relationship beyond acquisition & activation
Limited focus on lead generation
Activities (role in clients journey)
1. Prepare & set up (remote)
Collect info from leads from sources
Pre-send product bundles description and bank proposition
Collect all documents (digital) required for account opening and pre-fill forms
2. Meet, deep sell & train (in person)
Meet in person (ensure Priority Banking Team)
Listen and determine further needs
Acquire clients with anchor products
Set up KYC needs with KYC centre
Educate and conduct initial set up for online, ATMs, Client Centre, and Store
3. Activate and pass on (remote)
Activate as per 100 day plan
Prepare and pass on Client into interacting with the bank via Online, Client Centre, Store and Priority Banking Team
Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
Participate in and / or support the Bank's effort in combating money-laundering activities.
Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Must follow the Bank’s Code of Conduct.
responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
responsible for delivering effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Manage day to day to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Operation of Financial Markets;
Financial Crime Prevention; The Right Environment. *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Snr RM / RM Priority Banking
Snr RM / RM Business Banking
Client Service Manager
Embed Here for good and Group’s brand and values in the team,
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Enhanced multi-product Priority knowledge
Market and competition knowledge
Client training on digital solutions
Communication and presentation skills
Negotiation and objection handling
Understanding of KYC principles