IT Helpdesk Lead
Ho Chi Minh
3 ngày trước


  • Act as Technical Lead to workstation related tasks.
  • Interact with customers (internal / external) and stakeholders, provide recommendations and inputs when needed.
  • Lead and guide the team of IT Support Engineers to :
  • support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations
  • Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve.
  • Provide guidance to users on internal systems, software and applications.
  • Deploy / install, maintain, upgrade IT equipment and standard applications
  • Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.
  • Perform other tasks assigned by line manager.
  • Monitor, analyze and improve the supporting service, SLA, Ticket Management Process.
  • Qualifications

  • Bachelor or equivalent degree in computer science.
  • Has 2+ years experience in HelpDesk / Support,
  • Passionate of learning, sense of urgency, and detailed
  • Time management skills
  • Ability to work independently
  • Good English communications
  • Have the sense of critical thinking
  • Passion, Adaptive and Enthusiasm.
  • Báo cáo công việc này

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký