Customer Service Executive
Nhà Bè, Vietnam
6 ngày trước

Job Description

  • To response and ensure the customer inquiries and requests are addressed in a timely manner.
  • To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met.
  • To handle customer complaints according to the Company procedures and service standard.
  • To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
  • To ensure and implement procedure based on ISO work procedure.
  • To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
  • To assist and back up other team members and provide supports and report to supervisor.
  • To prepare Proforma invoice for Prepaid Customer, track the payment and inform to accounting Dept. to release the order to customer.
  • Qualifications

  • Bachelor’s degree.
  • At least 02 working years related experience in : Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin...
  • Strong written, verbal skills in English or English + Chinese (bilingual) is an advantage.
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
  • Excellent customer service & presentation skills.
  • Willing to work OT if any.
  • Additional Information

  • Yearly performance review
  • 13th month payment
  • Quarterly incentive program
  • Meal support / Special meals
  • Additional health care
  • Lunch
  • Other company's activities : Team Building, Year End Party...
  • Shuttle bus provided
  • Báo cáo công việc này

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