Technical Customer Support (QA/QC/Tester), Kobiton
Kobiton
Ho Chi Minh City, Ho Chi Minh City, Vietnam
4 giờ trước

Job Description

Your key responsibilities :

You are a fresh graduate with an IT background.

You are eager to take on a new challenge of a software testing and customer-oriented career.

Below are some key responsibilities we expect you to learn & practice :

  • Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Consult best practice and work-around if the current product does not meet customers’ requirements.
  • Write some basic automation scripts to troubleshoot customers’ issues.
  • Coordinate with the development team to understand customers’ issues and get them solved.
  • Demonstrate products to customers and follow up with their requests.
  • Qualifications

    Skills / knowledge you need to be successful :

  • Good English in reading and writing.
  • Good knowledge in query language, such as SQL, Postgresql.
  • Basic knowledge in software testing
  • Love to work with customers and external communications.
  • Aptitude to learn and understand new and emerging technologies.
  • Nice to have :

  • Have professional working experience in Automation Testing, Customer Service, IT or technical product support.
  • Knowing CRM and support systems, such as Zendesk, ServiceNow.
  • Be patient, and able to really listen to customers for providing great service and support.
  • Additional Information

  • Working in one of the Best Places to Work in Vietnam
  • Working & growing with Passionate & Talented Team
  • Attractive Allowances
  • Flexible working time
  • Company trip, big annual year-end party every year, team building, etc.
  • Fitness & sport activities : football, tennis, table-tennis, badminton, yoga, swimming...
  • Joining community development activities : 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,...
  • Free in-house entertainment facilities (foosball, ping pong, gym...), coffee, and snack (instant noodles, cookies, candies...)
  • And much more, join us and let yourself explore other fantastic things!
  • And much more, join us and let yourself explore other fantastic things!

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