Senior Application Engineer
Henkel
Ha Noi, VNM
1 giờ trước

YOUR ROLE

  • Is responsible for Henkel Electronic Material recommendations, customized products applications, new product demonstrations and troubleshooting for customers
  • Recommends solutions and performs technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation
  • Reports quality issues / customers claims to relevant parts of the organization
  • Works with application equipment (Dispensing machine) to provide solutions to enhance customer adhesive related processes
  • Works effectively on SBU and / or Regional specific projects. Contributes to project plans and helps the team to deliver project goals
  • Work in Henkel VN laboratory (Bac Ninh) for trouble shooting / data collection / delivering test report for customers and internal teams
  • Is responsible for products application / technical training of field sales forces and customers
  • Documents all activities in CRM tool and / or in the Technical Customer Service Lab Requests database
  • Is responsible for directly communicating with sales, marketing, Product Development, Innovation, members of Application field team or project team members
  • Promotes internally SBU innovations and best learnings cross accounts
  • Respects and promotes the internal Henkel SHE (safety) rules
  • Ability to travel (in Vietnam or International)
  • YOUR SKILLS

  • Expertise and knowledge in Adhesive (glue) / SMT / Semiconductor manufacturing process is a strong plus
  • Outstanding spoken and written communication skill in English and Vietnamese (Mandarin or Korean is a strong plus)
  • Excellent analytical skill and problem-solving skill
  • Detailed orientated and can-do attitude
  • Lean / six sigma / scientific meth / production plant experience is a strong plus
  • Application, equipment, DOE testing experience
  • Business acumen (good to have)
  • Account management (good to have)
  • Open to Travel (in Vietnam or International)
  • Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

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