[BSV5] 2022 - Global IT Operation Support
Bosch Global Software Technologies Company Limited
Tân Bình, Thành phố Hồ Chí Minh, vn
5 ngày trước

Job Description

  • Support End-User via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI
  • Contribute to problem investigation, change management
  • Working on Oracle PL / SQL
  • Support for new feature release, hot-fix
  • Maintain and manage the application servers
  • To the holder of this position other tasks and activities related to the current job can be assigned by line-manager
  • Qualifications

  • Bachelor degree in IT / Computer Science or relevant background
  • Strong knowledge of SQL, PL / SQL
  • Knowledge in Service Management Tool (Redemy , Service Now, ServiceDesk Plus)
  • Knowledge in Project and Process Management will be an advantage
  • To be trained in process know how (Incident, Problem, Change Management)
  • ITIL foundation Certificate is a plus
  • Flexible and able to support in CET time zone if required (1 : 00PM - 10 : 00PM)
  • Have ability to work under pressure during peak periods and respecting the deadlines
  • Have teamwork spirit, pro-active to support, share workload, document / share the knowledge, open mindset and continuous improvement.
  • Strong communication, interpersonal and intercultural skills
  • Báo cáo công việc này
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký