[BSV5] 2022 - Global IT Operation Support

Bosch Global Software Technologies Company Limited

Tân Bình, Thành phố Hồ Chí Minh, vn

5 ngày trước

Job Description

Support End-User via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI

Contribute to problem investigation, change management

Working on Oracle PL / SQL

Support for new feature release, hot-fix

Maintain and manage the application servers

To the holder of this position other tasks and activities related to the current job can be assigned by line-manager

Qualifications

Bachelor degree in IT / Computer Science or relevant background

Strong knowledge of SQL, PL / SQL

Knowledge in Service Management Tool (Redemy , Service Now, ServiceDesk Plus)

Knowledge in Project and Process Management will be an advantage

To be trained in process know how (Incident, Problem, Change Management)

ITIL foundation Certificate is a plus

Flexible and able to support in CET time zone if required (1 : 00PM - 10 : 00PM)

Have ability to work under pressure during peak periods and respecting the deadlines

Have teamwork spirit, pro-active to support, share workload, document / share the knowledge, open mindset and continuous improvement.

Strong communication, interpersonal and intercultural skills

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