[BSV5] 2022 - Global IT Operation Support
Bosch Global Software Technologies Company Limited
Tân Bình, Thành phố Hồ Chí Minh, vn
5 ngày trước

Job Description

  • Support End-User via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI
  • Contribute to problem investigation, change management
  • Working on Oracle PL / SQL
  • Support for new feature release, hot-fix
  • Maintain and manage the application servers
  • To the holder of this position other tasks and activities related to the current job can be assigned by line-manager
  • Qualifications

  • Bachelor degree in IT / Computer Science or relevant background
  • Strong knowledge of SQL, PL / SQL
  • Knowledge in Service Management Tool (Redemy , Service Now, ServiceDesk Plus)
  • Knowledge in Project and Process Management will be an advantage
  • To be trained in process know how (Incident, Problem, Change Management)
  • ITIL foundation Certificate is a plus
  • Flexible and able to support in CET time zone if required (1 : 00PM - 10 : 00PM)
  • Have ability to work under pressure during peak periods and respecting the deadlines
  • Have teamwork spirit, pro-active to support, share workload, document / share the knowledge, open mindset and continuous improvement.
  • Strong communication, interpersonal and intercultural skills
  • Báo cáo công việc này

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