IoT Customer Engineer – Signing Bonus Up to 3 Month Salary
FPT Software
Ha Noi, Viet Nam
3 ngày trước

Scope of Work

  • We need to extend 15.4 Mesh Product Applications support capacity. The work will span 15.4 Mesh : networking, SDK, and tools support as well as sample code and documentation development.
  • Responsibilities include :

  • Creating GitHub example software and tutorials to demonstrate features. These can be new example software from scratch or updating existing example software to the current SDK.
  • Designing, writing, and reviewing application notes and technical articles. These can be about new documentation, or updates to existing documentation to include new software features.
  • Providing mesh networking technical support on complex networking software issues, which often involves (although not limited to) analyzing network packet trace and debug log, reproducing the networking software issue, and systematically narrowing down to possible networking protocol layer or embedded software component via gathering further evidence and designing additional tests.
  • Once trained the team will need to establish a self-training mechanism to support team growth or changes in team staffing.
  • Deliverables

  • Creating GitHub example software and tutorials to demonstrate features
  • Designing, writing, and reviewing application notes and technical articles
  • Driving customer technical support issues to closure (includes responding to customer questions via emails or community forum posts, submitting bug reports and reproducers if applicable, and joining customer-facing conference calls if applicable)
  • Develop training and on-boarding material to allow for team growth and / or changes in team
  • Key Technical Skills

  • Strong software programming skills (C language strongly preferred, plus proficiency in at least one other programming or scripting language)
  • Knowledge of software programming tools (IDEs, programmers, and debuggers)
  • Strong understanding of the relationship among software programming and debugging tools, embedded firmware development, IC design and board level device design
  • Understanding of networking concepts (wired or wireless protocols, OSI model, etc.)
  • Experience with analyzing network packet trace and debug log
  • Experience with software version control systems such as Git
  • Ability to troubleshoot technical problems at a system-level
  • Good written and verbal communication skills
  • Self-driven and strong desire for self-improvement
  • Open minded about different ways of work
  • Can manage multiple tasks effectively to meet deadlines, and communicate delays proactively
  • Benefit

  • FPT care health insurance provided by AON and is exclusive for FPT employees.
  • Annual Summer Vacation : follows company’s policy and starts from May every year
  • Salary review 2 times / year or on excellent performance
  • International, dynamic, friendly working environment
  • Annual leave, working conditions follow Vietnam labor laws.
  • Other allowances : lunch allowance, working on-site allowance, etc.
  • Báo cáo công việc này
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