Trainee Service Supervisor
Doanh Nghiệp Xã Hội Koto
Hà Nội, VN
3 ngày trước
source : Glints

Key Responsibilities

1. Maintain and improve the physical and mental health of trainees

Overseeing the management of health and safety issues regarding trainees and ensuring prompt reaction and appropriate response to risks and applying strategies to pre-empt future problems

Design, implement, and facilitate strategies to improve and maintain the health and wellbeing of KOTO trainees

Oversee the implementation of health and wellbeing activities Yên Viên training Center.

Monitor and evaluate trainee wellbeing issues and work preemptively to ensure recurring incidents are minimized and trends within the organization’s sub-sectors are identified

Maintain duty of care over the trainees in the KOTO program

2. Team building and relationship development within the department and with and between trainees

Develop and maintain a cooperative work environment in the Trainee Services

Understand the KOTO trainee profiles, backgrounds and sensitivities and utilize knowledge and apply appropriate skills to create strong, successful relationships

When required, provide a point of contact for KOTO trainees, responding to their needs in an appropriate and timely manner or directing them to the appropriate Trainee Services team member for assistance

Apply an understanding of behavioral and emotional actions and reactions in order to best assist and understand the needs of trainees

Display confidentiality and sensitivity regarding all trainee issues, backgrounds and emotional status

Work to create opportunities for trainees to strengthen their physical and emotional wellbeing

Manage relationships between KOTO and external providers to engage services for activities and programs

Organize and attend trainee events such as Dream Trip, winter appeal, Dream Bottle

Work with other Department Managers regarding KOTO driven events and programs

Uphold, promote and ensure all trainees are protected by the Child and Youth Protection Policy

3. Oversee the organization of community service activities

Oversee the planning and implementation of regular community service activities.

Work with the Trainee service officer to ensure that KOTO trainees uphold KOTO’s image while taking part in community service

4. Oversee disciplinary action

Communicate with other members of the Foundation and The operation to identify any disciplinary or behavioral issues

Handle disciplinary issues with trainees and affected staff and trainees in a timely and fair manner

Report major issues to the disciplinary board for further action

5. Business Development

Contribute to the overall strategic planning of the organization and work towards achieving KOTO objectives through collaboration with other departments

Understand the needs of the organization and ensure all welfare initiatives operate in support

Develop strategies for measuring the effectiveness of welfare initiatives and conduct post-implementation reviews

Offer coaching for staff within your department and the wider organization in managing and supporting trainees effectively

6. Effectively manage the Trainee Services Team and understand your responsibility to lead by example in action and attitude, impacting the entire KOTO organization

Key Skills and Knowledge :

1. Qualifications :

Relevant Tertiary Qualification

3-5 years’ experience working in a senior leadership role.

2. Well-developed technical skills in the following areas :

Communication (written & verbal both in Vietnamese and English)

Planning, organizing and prioritizing

People, characteristics and behaviors


3. Personal attributes

Empathetic, with a well-developed knowledge of social and economic challenges in Vietnam

High level of motivation

Flexible and responsive

Detail oriented

Cross cultural understanding

Positive attitude and enthusiasm and belief in the KOTO mission

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