Got It is looking for a talented and experienced leader to join our expanding global operations team.Got It’s operations team is the heart of the company tackling the enormous challenge of cultivating the largest collection of on-demand knowledge experts in the world! We work behind the scenes to power the Got It platform to provide millions of users around the world with instant expert knowledge, creating an entirely new category of search.
You’ll be joining a fun and hard-working group that is utterly passionate about their mission.In this position, you’ll co-manage and direct our team of awesome Hanoi-based operations and customer support associates.
You'll come with the experience of leading teams and building systems that drive critical business metrics. This role will be highly integrated with the entirety of Got It’s operations team and has the potential to influence major business decisions, reporting directly to the executive management team.
The Core Job
Serve as on the ground leader focused on owning operational supply and customer support metrics for our Hanoi based team
Work cross-functionally with our Product, Operations, and Engineering teams to ensure our ever-changing product and business practices are reflected and communicated throughout the entire operations and support teams
Lead and manage a team of talented support and operations associates by providing mentorship and guidance in day to day tasks and projects, along with long term career development
Contribute at a high level as a thought leader in solving operational challenges and launching new business verticals
You Should Have
BA / BS degree from a top school with 5+ years working experience in a operations / support related role and 2+ years of direct people management experience
Data-driven mentality - comfortable organizing unstructured datasets to identify trends and insights; SQL proficiency is a big plus
Excellent written and spoken English language proficiency
At least one year of previous experience working in the US or with a US-based company
Advanced level familiarity with ZenDesk CRM or other ticketing software systems
Extra Bonus Points For
An owner and self-starter personality - you’re constantly looking for ways to improve and don’t wait for others to tell you what to work on, always with a bias toward action
Power-user level experience with Microsoft Office Suite, Google Sheets, and CRM databases
Previous experience managing online communities and / or successfully employing crowdsourcing to solve discrete problems
Fast-paced startup growth experience, you've been through the scaling phase before
Why You'll Love Working Here
21+ paid leave days per year.
Amazing team : Work with the smartest and most hard-working people you’ve ever met. Our team is from Google, Facebook, Lyft, Apple, Oracle, GREE, and other best companies in Vietnam
Competitive compensation package : Great salary, bonuses, and stock options. There is no upper limit on how much you can earn.
It’s all based on your performance and contributions
Best working environment : Coffee shop like open office space, kitchen full of snacks and drinks, West lake view bar, video games, 3D TV, soccer table, etc.
Latest gadgets for work : MacBook Pro Retina 15 , external HD displays, latest smartphones and tablets
Training and personal development : Tuition and textbook reimbursement for approved work-related courses. Free video training programs from , Udacity, Udemy, and The Great Courses Plus.
Free English classes of your choice taught by native speaking teachers. Company library with the newest technology and business books.
Flexible working hours
Gyms, fitness, and sports : Full-service gym memberships, soccer or extra dollars in your pocket to spend on your own fitness, swimming, dancing
Free daily lunches and dinners
Others : Office happy hours, weekly lunch out, monthly team outings, participating in self-organized clubs like sports, games, algorithms, piano, etc.