Manager, Recovery
Standard Chartered
Ho Chi Minh, Vietnam
2 ngày trước

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

  • Manages the day-to-day operations of recovery function to improve recovery rates and governance by effective implementation of activities.
  • Interprets MIS statistical information relating to performance of Recovery e.g. Vintage wise yield%, channel wise recovery%, payer rate, payer spin rate, new payer etc.
  • Manages, motivates and trains staff to ensure team’s performance is optimised.
  • Negotiate with delinquent clients on payment arrangement and forbearance tools. Liaise with solicitors / legal stakeholders on litigation.
  • Exercise adequate control over in - house teams and external agencies in terms of :
  • Capacity Planning; Recruitment and Training
  • Productivity, coverage and efficiency
  • Control attrition of account holders as well as reduction of complaints within TAT.
  • Proper documentation of Collection related activities.
  • Understand end to end recovery strategy, procedure, policies to ensure the operations is audit ready all the time.
  • Supervise and develop direct reports in a manner to enable them take on higher responsibilities.
  • Liaison with Legal / Law Enforcing Authorities for speedy recovery process as well as reduction in cases against the Bank.
  • Exercise adequate control on Collections agencies to drive productivity and efficiency on timely manner.
  • To ensure vendor performance and governance review done on timely and effective manner.
  • To ensure CAMS activities, including allocation, user ID management, process adherence and vendor management processes are followed.
  • Ensure collectors are trained, coached regularly on CACS, product and other systems on timely manner.
  • To drive engagement activities, improve survey scores and reduce collection complaints.
  • Our Ideal Candidate

  • Bachelor Degree (Preferred Law background, Banking, Economics, Foreign Trade, Commerce)
  • Good communication skills and proficiency in English
  • Collection operations and team management experience.
  • Good market knowledge, networking skills with collection agencies, law firms and enforcement.
  • Báo cáo công việc này
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