About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Manages the day-to-day operations of recovery function to improve recovery rates and governance by effective implementation of activities.
Interprets MIS statistical information relating to performance of Recovery e.g. Vintage wise yield%, channel wise recovery%, payer rate, payer spin rate, new payer etc.
Manages, motivates and trains staff to ensure team’s performance is optimised.
Negotiate with delinquent clients on payment arrangement and forbearance tools. Liaise with solicitors / legal stakeholders on litigation.
Exercise adequate control over in - house teams and external agencies in terms of :
Capacity Planning; Recruitment and Training
Productivity, coverage and efficiency
Control attrition of account holders as well as reduction of complaints within TAT.
Proper documentation of Collection related activities.
Understand end to end recovery strategy, procedure, policies to ensure the operations is audit ready all the time.
Supervise and develop direct reports in a manner to enable them take on higher responsibilities.
Liaison with Legal / Law Enforcing Authorities for speedy recovery process as well as reduction in cases against the Bank.
Exercise adequate control on Collections agencies to drive productivity and efficiency on timely manner.
To ensure vendor performance and governance review done on timely and effective manner.
To ensure CAMS activities, including allocation, user ID management, process adherence and vendor management processes are followed.
Ensure collectors are trained, coached regularly on CACS, product and other systems on timely manner.
To drive engagement activities, improve survey scores and reduce collection complaints.
Our Ideal Candidate
Bachelor Degree (Preferred Law background, Banking, Economics, Foreign Trade, Commerce)
Good communication skills and proficiency in English
Collection operations and team management experience.
Good market knowledge, networking skills with collection agencies, law firms and enforcement.