IT HelpDesk Officer
Mantu
Ho Chi Minh City, Vietnam
2 ngày trước

The Helpdesk Officer will be working with our team, the 911, to provide both local and global support for the Group.

In other words, you will :

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Provide local and remote support to Internal Mantu Employees (Staff & Consultant) regarding tickets created
  • Configure IT Equipment (PCs / Laptops / IP Phones), installs Windows / Office packages
  • Walk customer through problem-solving process
  • Our ideal candidate

  • Fresh graduates with up to 1 year of experience in Help / Service desk, General IT Support, Troubleshooting or similar positions
  • You have a Bachelor Degree in Information System / Information Technology / Networking or any similar fields
  • You have good communication skills, are customer-focused, and can work under pressure
  • Fluent in English, you are eager to work in an international team . French or any other language would be an added value.
  • You have an experience in Help / Service desk, General IT Support, Troubleshooting or similar positions
  • You have worked with ticketing system, Windows Server, Active Directory or Exchange are appreciated
  • You are ready to work in a dynamic and challenging environment
  • Báo cáo công việc này
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