The Helpdesk Officer will be working with our team, the 911, to provide both local and global support for the Group.
In other words, you will :
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Provide local and remote support to Internal Mantu Employees (Staff & Consultant) regarding tickets created
Configure IT Equipment (PCs / Laptops / IP Phones), installs Windows / Office packages
Walk customer through problem-solving process
Our ideal candidate
Fresh graduates with up to 1 year of experience in Help / Service desk, General IT Support, Troubleshooting or similar positions
You have a Bachelor Degree in Information System / Information Technology / Networking or any similar fields
You have good communication skills, are customer-focused, and can work under pressure
Fluent in English, you are eager to work in an international team . French or any other language would be an added value.
You have an experience in Help / Service desk, General IT Support, Troubleshooting or similar positions
You have worked with ticketing system, Windows Server, Active Directory or Exchange are appreciated
You are ready to work in a dynamic and challenging environment