Front Office Engineer - Senior NOC Engineer
NIC's Client
Ha Noi, VN
5 ngày trước

Job Purpose

The Front Office Engineer is typically working with service layer functionality activities associated to the process areas.

2Principal Accountabilities


  • Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 1st Level Service Restoration Activities.
  • Be able to manage complaints from Customer Care.
  • Be able to ensure Adherence to all Processes.
  • Be responsible to escalate within the department / group as well as to service support units (ASP) / supplier partner functions so that service layer may be maintained at specified level.
  • Be able to execute Front office activities and routines according to schedules defined by Shift Team Leaders / NOC Manager.
  • Be able to send / receive / follow up with trouble reports sent to the delivery units / supplier / customer.
  • Be responsible for Remote Service Corrective, Preventive Maintenance.
  • 2.2Activities

  • Ensure attendance to be on time according to 24 / 7 Rotation Shift Roster.
  • Ensure all relevant information is captured and communicated during shift handover.
  • Monitoring of all alarms on MSS, BSS, GPRS, MPBN, Transmission via NMS, VAS Nodes when required.
  • Trouble reporting of creation, update and closure of generated alarms and complaints.
  • Ensure the quality of the content in trouble ticket is maintained.
  • 1st line trouble shooting of generated alarms and complaints.
  • Fault Escalation to relevant parties / delivery units
  • Ensure inter working relationship and co-ordination of Fault origins with other Vendors.
  • Ensure Management Escalation and Updates of Critical / Major Network problems per the notification and escalation process.
  • Ensure the operative performance at specified level according to the contractual SLA and KPI.
  • 3 Requirement

    3. 1 Professional / Technical Competence

  • GOOD knowledge of market dimension (customer, competitor and suppliers) particularly on the telecom industry
  • GOOD understanding on troubleshooting
  • 3.2Business Competence

  • HIGHLY DEVELOPED English language
  • 3.3Education

    Degree / Diploma in Electrical / Electronic Engineering or telecommunication related fields.

    3.4 Pertinent Experience

    Minimum 3+ years of hands on experience in the operation, implementation or project management of telecommunication projects specifically in the implementation of core and access network equipment.

    Job Requirements

  • Required Number : 2
  • Year Experience : 3 Years
  • Minimum Career Level : Senior Specialist
  • Minimum Education Level : Bachelor Degree
  • Job Skills :
  • Language :
  • Computer Skill :
  • Non Technology Skill :
  • Others skill :
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