Senior Sales Manager - Sea Logistics
Kuehne + Nagel Viet Nam
Hồ Chí Minh
2 ngày trước
source : Tuổi Trẻ

Mô tả Công việc

Job description

Senior Sales Manager Sea Logisitcs will manage field sales team in the South and be directing + optimizing your local customer care team (CCL) to to continuously provide customer excellence and sustainable growth across your scope of responsibility.

Utilizing your strong forwarding + market knowledge, you will also drive service improvement activities, to ensure customer satisfaction with our products, services and features.

Your tasks and responsibilities

Sales development :

  • To establish sales strategies & actions plan to win new client to achieve team’s ambitious Growth
  • To increase revenue through proactive acquisition of customers and retention.
  • To track sales goals and report results as necessary.
  • To ensure that all sales team members are efficiently and smartly managing their respective responsibilities.
  • To lead and develope a strong sales team to provide the utmost level of business development and client service
  • Customer Exellence :

  • To drive customer engagement, satisfaction, retention +reactivationin close cooperation with Field Sales and the Operational Care Center (OCC) to establish + strengthen operational relations with customers.
  • To provide, document and follow-up on quotations for existing business in line with the pricing strategy.
  • To ensure complete + correct customer contact data, service data and changes in KN systems while ensuring a best-in-class onboarding + then setting up + consistently providing customer reporting.
  • To consistently perform shipment qualification in line with working instructions to ensure full + complete handovers to the OCC to optimize the customer experience.
  • To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
  • To drive continuous improvement of processes + controls to improve service levels and efficiency.
  • To document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC.
  • To ensure delivery against all financial targets + strategic objectives
  • Yêu Cầu Công Việc

  • Bachelor Degree in Economics, Import / Export, Logistics, or related fields
  • At least 10 years working in Sea Logistics with 05 years at similar level;
  • Experienced in Sales at Freight Forwarding / Shipping lines with a successful track record is a plus
  • Excellent communication and influencing / negotiation skill;
  • Build up relationship internal and external; highly organized with the ability to wear multiple hats in a fast moving environment and drive performance and build differentiators.
  • Solid experiences of sea freight / logistics market and import-export regulations ;
  • Customer Management, stakeholder management (relationship build-up / complaint handling / constructive challenge and support) and ability of managing multiple tasks under time pressure with positive attitude
  • Thông tin khác

  • Bằng cấp : Đại học
  • Độ tuổi : Không giới hạn tuổi
  • Hình thức : Nhân viên chính thức
  • Báo cáo công việc này

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