Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.
Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.
Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.Assist the sales team in driving sales volume by providing efficient support for customer service, order creation and exception handling, while ensuring that all procedures are aligned with standard operating procedures.
Key Accountabilities
Ensure all customer requirements are available and correct to assist with Customer Onboarding Support AE / BD from customer complaints, shipment status and other requests
Assist AE’s on pre-Sales requirement using different tools and systems to ensure smooth order process flowCommunicate to different internal teams for order specifications and issues
Perform validation of final order detailsCreate and update order in the systemAssist on system issues with customer accounts, orders, etc.
Handle any OMS order related process and work with different internal teams until goods are delivered to customerBe updated on system, process / SOP changes and ensure compliance of in-charged Sales team or AE / BD
Key Requirements
