Operational Key Account Manager, Air Logistics
Kuehne Nagel
Hanoi, Hà Nội, Vietnam
4 ngày trước

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.

Your Role

Operational Key Account Manager will take full responsibility for the operational activities of the account across all offered services to establish + deliver targets based on agreed account plans.

He / She manages and maintain customer relationships and development; closely monitor all agreed standard metrics and pro-actively seek to improve processes from perspective of the customer and the organization with a focus on operational excellence.

Your Responsibilities

  • To establish and monitor KPIs as mutually agreed with customer; identify problem root cause and corrective action; follow through the execution until problem resolution.
  • To assist in Contract Management when required and Credit Facility Review and Account Receivable Control when required.
  • To monitor operational and administrative processes such as rates administration, quote management, invoicing + claims handling as required.

  • To handle exceptions / special customer requests / escalations + resolve with respective stations or clusters and properly escalate as necessary.
  • To create and provide various reports as required e.g. volume, cost analysis, ROI. To support new business / project implementation including but not limited to SOP(standard operational procedure) creation, KPI(key performance indicator) definition, system solution design, Electronic Data Integration (EDI) etc.
  • To supervise internal data quality; identify problem root cause and corrective action; follow through the execution until problem resolution.
  • To participate and organize regular performance review meetings (weekly / monthly / quarterly) with assigned customers to conduct continuous improvement project or innovation solutions
  • Your Skills and Experiences

  • Bachelor Degree in Economics, Import / Export, Logistics, or related fields
  • At least 03 years of experience in Freight Forwarding / Shipping lines / Air Logistics;
  • Excellent communication and influencing / negotiation skills
  • Build up relationship internal and external; highly organized with the ability to wear multiple hats in a fast moving environment and drive performance and build differentiators.
  • Customer Management, stakeholder management (relationship build-up / complaint handling / constructive challenge and support) and ability of managing multiple tasks under time pressure with positive attitude
  • Báo cáo công việc này
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