Team Manager, Client Centre Sales
Standard Chartered Bank
Ho Chi Minh, Vietnam, Asia
1 ngày trước

Team Manager, Client Centre Sales -(2200017095)

Primary Location

Asia-Vietnam-Ho Chi Minh

Posting Date

05 / Jul / 2022, 12 : 29 : 12 AM

Unposting Date

Ongoing Role Responsibilities

Mandate :

  • Manage the team to achieve agreed team targets and profit objectives by acquiring, growing and retaining customer relationships, through effective consultative selling and creative structuring of financial solutions that meet customer needs.
  • Ensure an ongoing growth in market share and profitability in line with Bank’s business direction through excellent relationship with customers.
  • Motivate and develop the Sales staff by formulating effective sales strategies to achieve agreed team targets and provide efficient service quality so as to ensure customer retention.
  • To continuously develop and streamline sale process / workflow / performance tracking mechanism to improve productivity.
  • Responsible for growing and increase penetration for ETB & NTB portfolio.
  • Recommend retaliatory measures to maintain competitive edge and increase market share.
  • Knowledge and skill

  • A degree and / or relevant professional qualifications / experience.
  • Working experience in banking with demonstrable knowledge of banking practices and financial products.
  • Favourable track record in managing sales and / or operations or demonstrated ability to achieve strong sales performance.
  • Ability to coach, inspire and mobilise Centre team members of various levels to deliver exceptional performance.
  • Demonstrated ability to establish a service culture.
  • Good product knowledge / selling and coaching skills.
  • Experienced in brand building and awareness of consumer needs and behaviour
  • Strategy*

  • Set and monitor service quality
  • Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
  • Getting ad hoc customer feedback.
  • Regular training / retraining to provide well managed, competent and customer service-oriented staff.
  • Business*

  • To generate and grow the portfolio of ETB and NTB customers in number and quantum by providing solution-based initiatives to meet their needs.
  • Identify and prioritize activities to maximize revenue contribution from the high potential customers.
  • Develop, implementing and execution of sales plans
  • Coaching Sales staff to increase sales productivity and cross-selling.
  • Tracking productivity and performance
  • Referral of prospective business to other SCB functional units.
  • Enhancement of the Bank’s image via community activities.
  • Regular monitoring of sales performance and communicating of results achieved.
  • Processes*

  • Control and periodic checks of operational risks and workflows.
  • Facilitating and implementing work process improvements
  • People & Talent*

  • Build team, staff morale and engagement
  • Proactive mentoring and management of the team. Undertake Union / Labour Office interface if necessary by identifying causes of disharmony and early discussion on grievances.
  • Observing, coaching / training and counselling staff towards expected behaviours, appraisal and career planning.
  • Identification of training / development needs and ensuring these are met.
  • Providing guidance and support to the team.
  • Risk Management*

  • Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
  • Participate in and / or support the Bank's effort in combating money-laundering activities.
  • Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
  • Regulatory & Business Conduct*

  • Display exemplary conduct and live by the .
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the country / business unit / function / team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • Effective Financial Markets; Financial Crime Compliance; The Right Environment. *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key stakeholders*

  • CI, Sale Coordinator, Product, Operations, Risk, Branch, etc
  • About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

    We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

    You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

    Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

    When you work with us, you'll see how we value difference and advocate inclusion. Together we :

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to.

    If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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