Mô tả công việc
Classification : Full-time, 40 hours / week
Nature of business : B2C; Information Technology and Leasing
General summary :
We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
Essential Functions :
1. Contact potential or existing customers to inform them about a product or service using scripts;
2. Answer questions about products or the company;
3. Ask questions to understand customer requirements and close sales;
4. Direct prospects to the field sales team when needed;
5. Enter and update customer information in the database;
6. Take and process orders in an accurate manner;
7. Handle grievances to preserve the company’s reputation;
8. Go the extra mile to meet sales quota and facilitate future sales;
9. Keep records of calls and sales and note useful information.
BA degree in Business / Foreign Language or related fields.
EXCELLENT ENGLISH (speaking, listening, writing equivalent to IELTS >
Preferably candidates with experience selling financial products in a bank or an insurance company; good experience selling investments, or securities (stock or bond market);
Proven experience as telesales representative or other sales / customer service role;
Fresh graduate is also acceptable;
Proven track record of successfully meeting sales quota preferably over the phone;
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems;
Ability to learn about products and services and describe / explain them to prospects;
Excellent communication and interpersonal skills;
Cool-tempered and able to handle rejection;
Outstanding negotiation skills with the ability to resolve issues and address complaints;
Patience, high energy level, and ability to work in a team
If you are driven, determined and want to take the next step in your career, this is the chance for you. Interested applicants are requested to submit a detailed resume / C.
V. stating present and expected salary. Only shortlisted candidates shall be called for an interview.
Bảo hiểm theo quy định, Thưởng, Tăng lương, Chế độ nghỉ phép