PATH is currently recruiting for a Regional Systems Administrator .
PATH is a global organization that works to accelerate health equity by bringing together public institutions, businesses, social enterprises, and investors to solve the world’s most pressing health challenges.
With expertise in science, health, technology, advocacy, and dozens of other specialties, PATH develops and scales innovative solutions including vaccines, drugs, devices, diagnostics, and approaches to strengthening health systems worldwide.
Working in Vietnam since the early 1980s, PATH established a permanent office in Hanoi in 1997.
The PATH Regional Systems Administrator (RSA) is a position unique to PATH’s country and program offices outside of the United States.
This position will provide users with first and second level technical support and problem resolution for hardware and software issues.
The Regional Systems Administrator will work independently or / and under the guidance of more experienced PATH information technology (IT) personnel to act as technical liaison with local or network systems providers, analyze PATH user requests, perform system and PC moves / adds / changes, track and monitor local hardware and software inventory, install IT hardware and software, prepare reports, schedule and perform new hire orientations, perform basic application training, and act as a remote hands’ resource for more various technical implementations.
The Vietnam RSA position will fulfill these responsibilities at the employee’s home office, as well as at PATH offices in India, China, and Myanmar.
Travel to these locations is expected to occupy about 10-15%, maximum of the position’s time.
Diagnose and resolve, or escalate where appropriate, such requests for assistance
Work under the direction of International IT Operations Manager and other global IT staff in this regard, where required
Accept and work on escalation requests from site IT assistants in the field