Company Description
LINKBYNET is a leading provider of private and public cloud computing solutions, associated with full managed services.
Accenture (NYSE : ACN) has completed its acquisition of Linkbynet in Juy 2021,
Founded in 2000, Linkbynet is based in Saint-Denis, France, with additional offices in Belgium, Canada, China, France, Luxembourg, Mauritius, Singapore and Vietnam.
The company’s team of more than 900 highly skilled professionals holds 400 certifications from major cloud providers such as Alibaba, Amazon, Google and Microsoft.
Linkbynet will further enhance the global capabilities of Accenture Cloud First. Powered by 70,000 cloud professionals and a $3 billion investment over the next three years, Accenture Cloud First group brings together unmatched depth and breadth of cloud expertise, industry cloud solutions, ecosystem partner capabilities, and assets that help clients realize greater value from cloud at speed and scale..
Job Description
1. Lead & Manage a Client Service Team
Motivate, animate and encourage good team spirit among the staff (1 to 1, team meetings, reporting, coaching, Team building)
Answers & contribute to resolve escalation from the team & customer
Contribute to career plan developement of the team members
2.Customer satisfaction
Ensure regional CSR KPI improvement
Interface with the contract owner for quality of service (QoS) and drive Continuous improvement plans
Help in managing customer demands to ensure maximum satisfaction and to maintain quality & company profitability
3. Drive Client Service Management activities
Ensure Operation process efficiency (Incident, Problem, Change and Service Request management)
Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery
Define and monitor the service level (SLA) commitments in cooperation with Customer
Organize governance and service committee
4.Reporting
Lead Service management reporting production
Set Service management team targets with Asia COO & Asia CO manager.
Report to the ASIA BOD
5. Ambassador for Linkbynet (LBN) Spirit
Share Linkbynet success experience & legacy
Be LBN spirit ambassador
Relay the local & regional messages & strategy
Ease the inter-site communication / cross cultural aspects
6.Multi-dimensional expertise
Contribute to Presales
Support & Responsible in case of escalation in production in case of Incident / Crisis impacting the service level agreement
Crisis management for major situation related to customer in his scope
Interact with senior management and external groups for planning and budgeting purposes.
Identifies opportunities to improve operational efficiency and productivity.
Qualifications
BSc / MSc in Computer Science & Engineering or in business administration
At least 5 years managing service contract in IT infrastructure
Service management experience
Comprehensive knowledge in IT Infrastructure Production environment
Experienced in Cloud based environment like AWS, Azure, AliCloud, etc is a plus
ITIL V3 Foundation
PMI is a plus
Fluency in written and spoken English language is a must.
Additional Information
Why you'll love working here :
Dynamic and young work force
Great working environment (music band, gym, relax corners, PS4, Baby foot, ping-pong table etc.)
13-month salary
Allowances (lunch, parking, OT, on-call etc.)
Team activities (CSR, team buildings, company trips, monthly birthdays etc. 
