Store Manager
Watsons (vietnam) Limited
Ho Chi Minh City, VN
13 giờ trước
source : Glints

Job Purpose

Responsible for managing the overall function of the store to successfully deliver store’s KPIs. To enhance customer satisfaction, meet sales and profitability goals, manage staff effectively and taking care of the day to day operations of the store and ensures max store profitability.

1. Sales Management

Manage the store performance to achieve target of sales and all KPIs related to sales

Communicate goals, sales plans, and sales results to employees in the field

Monitor sales target by daily, weekly, monthly, quarterly and annually

Analyze sales and do the action plan and ensure team is well communicated

Coordinate and support company activities to drive sales

Plan for promotion and sales target achievement with superior

2. Responsible for cost control at the company level

Manage monthly and annually budget that received from superior

Communicate goal, cost control plan and results to employee in the field

Define and control the factors to achieve the target

3. Inventory management

Monitor store inventory by weekly basis as company KPI

Communicate budget, inventory control plan and results to employee in the field

Ensure inventory is always accuracy by strictly comply to Operations Inventory Procedure such as Gap Check, Cycle Count, Stock Adjustment and Stock Take

4. Store document management

Prepare and monitor subordinates' work on the document in accordance with Operations Procedure / Guidelines, such as sales recording, money depositing, goods ordering / receiving / returning and writing off

Review the principles and practices of the Operation Manual, ensuring that all staffs are able to follow correctly

Introduce and support the documentation required by the company to staff

Action plan is in place and ensure

Prepare a weekly roster for the staff team is well communicated

5. Analyze store performance (Store Operating Profit)

Analyze performance from Store Operating Profit report (SOP) with superior

Action plan is in place

6. Meeting and communicating

Attend Operations meeting such as Store Manager Meeting to acknowledge company strategy, policies, goals, performance and so on

To do internal store meeting / communicating with team to ensure employee know goals, KPIs, store performance, news, action plans and so on

7. Collaborate with other departments to support work or solve problems

Collaborate with other departments to support store team in order to improve sales, improve productivities, work effectively and efficiency, deliver better services or to solve problem

9. People management and people development

Work with HR to close turnover gap

Do exit interview for all resigned staff

Manage duty roster effectively

Introduce and teach staff of work skills, services, and periodic follow-up

Supporting and developing the staff with related departments

10. Performance review

Analyze KPI results for each half year and annual

Analyze the defects and correct them for any non-performance

Evaluate the subordinates half year and end year

Advise and comment for subordinators’ improvement

11. Maintain store standard and merchandise standard

Maintaining store arrangement standards follow by VAS

Check and maintain working standards follow by Operations Manual

Store asset and equipment are in good condition

Plan, manage, and store arrangement for the promotion by follow promotion guideline

Merchandise are displayed properly following store Planogram

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