Help Desk Support Level 2
Mantu
Ho Chi Minh City, Vietnam
2 ngày trước

Your main responsibilities will be to maintain and support the IT Ops ticket system, including Network, Telephony, and Messaging.

Working cross-department (Database, System, Telephony, Messaging), you will have the chance to develop your skills with the latest technology and working with our automation process within ITOPS department (Azure, Palo Alto, Meraki, AWX ansible...)

  • Be dedicated to IT Operations
  • Be fully integrated into the domain / service team and participate in weekly meetings to get updates
  • Communicate regularly with users / technical team
  • Ensure the support lvl2 of the IT Operations department and help Administrator to deploy new configurations on the infrastructure
  • Support and maintain ITOPS ticket system
  • Support and maintain Network infrastructure
  • Our ideal candidate

  • Experience in Network maintenance, Network support or similar positions; Network, system, telephony, and messaging support
  • Nice to have : Palo Alto, AWX Ansible
  • You have a Bachelor’s Degree in Information System / Information Technology / Networking or any similar field
  • You have good communication skills, are customer-focused, and can work under pressure
  • Fluency in English (French or any other language would be an added value)
  • Teamwork and knowledge sharing
  • Analytical and Problem solving; Proactivity; Adaptability (work in a continuously changing environment)
  • Self-driven and motivated to learn
  • Mantu Group is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment.

    For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.

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