Key Account Client Solutions Manager, Vietnam
Ho Chi Minh City
2 ngày trước

ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.

TikTok has global offices in 126 cities including Singapore, Bangkok,Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Seoul, and Tokyo.

In this role, you will be an advertising & TikTok Product expert, working with advertisers & their agencies, strategizing, designing, implementing, and optimizing campaigns to achieve advertisers' brand objectives.

You will be one of the most important partners of our sales team, establishing and strengthening key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.

Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique ad product suite.

1. Client Management : - Provide consultation, strategy, and media plans for advertisers based on their business objectives- Provide pre-campaign workshops to help advertisers & their agencies to design TikTok Hashchallenge & other campaigns for success- Conduct post campaign data analysis, find insights and provide review for advertisers- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign2.

Campaign Management : - Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution- Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offerings.

  • Analyze past campaigns performance and finding common trends to build best practice- Support and work with the sales team on pre-sale research and pitch- Manage custom programs or sponsorships with other departments internally- Lead the custom content campaigns to ensure assets are distributed and delivered timely- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization3.
  • Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns4.

    Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships.

  • Qualifications- 3+ years of experience in strategizing, planning, managing and executing branding campaigns inhouse, in agencies or with the media side- Understand brand advertisers, major brand campaign channels & products - Story-teller with exceptional verbal and written communication skills in English and Vietnamese- Have a passion for TikTok;
  • excellent active listening skills and proactive collaboration- Adaptability and strong problem-solving skills using the proper escalation process- Organized and detailed oriented, ability to analyze data and identify insight - Working experience with FMCG, F&B, Telecom & 3C and experience with advertise verification partners (IAS, DV, MOAT) campaign optimization based on internal and 3rd / 4th party data as a plus- Self-starter and motivated to learn;
  • TikTok user, creator, and a pro of TikTok Hashtag challenge is a plus.

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