Customer Service Officer
TNHH Speak up Viet Nam
Tp Hồ Chí Minh
1 ngày trước

Mô tả công việc

  • Customer Services
  • a. Welcome guests in a professional way & coordinate with CM distribute visit to Education Consultant. Update info on CRM.

    b. Become a service hub to receive all customer / student feedback / complaints as center level. Create the ticket to follow up, resolve, and update until the cases is closed.

  • Student Services
  • c. Coordinate with Academic & Admissions to do the survey to customers & students all the time.

    d. Assign cabins for students learning Multimedia, doing Placement Test / First Class, or Level Test. Manage the cabin during the operation hours.

    e. Confirm attendance, book / cancel classes for students.

    f. Print out waiting list & attendance list of the classes; monitor the booking process by papers. Call students to fill in under-attended classes.

    g. Encourage students to study by all channels, practice English and participate in E-zone.

    h. Provide customer caring based on SOP, caring procedure to bring the VIP feeling to customers / students.

  • Operation
  • i. Switch on / off and maintenance lights / computers / air condition

    j. Answer incoming calls, within three rings, positively and warmly.

    k. Maintain center operation : check the temperature of classes, keep center clean & tidy, good music, good smell

    l. Support Academic & Admissions in the center's event organizing

    m. Update the timetable of all the classes on the notice board.

    n. Support the MKT team to implement the promotion campaign as the center level

    Yêu cầu công việc

  • Qualifications : College degree or above
  • Experience, Skills, and Competencies :
  • Experience in customer services
  • Customer-centric attitude
  • Well-developed presentation and communication skills
  • Language : Fluent in English
  • Computer : Good at Excel, Microsoft Words, Powerpoint
  • Other Requirements : Dress professionally
  • Phúc lợi công việc

  • Trao đổi khi phỏng vấn
  • Báo cáo công việc này

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký