Division Retail Banking Division - Core Businesses Job Category Operations Location Hà Nội, Hồ Chí Minh Employment Type Fulltime (toàn thời gian) Closes 30 / 11 / 2020 Vacancies 2 Job Description
Job descriptions :
Customer Service Experience Manager takes active leader role to carry out action plans, projects to execute company’s Customer Service Experience Strategy in delivering and innovating customer relationship, dedication and satisfaction across customer .
Develop detailed customer service policy, service indicator for retail customers.
Manage service quality of branch network and other customer touch points. Continuously review customer journey and interactions across the bank.
Generate customer experience improvement initiatives using data insight and ongoing measurement.
Manage NSP for full bank
Minimum 5-year experience in finance, banking, including 3 years in positions related to customer service experience
Experience in managing developing customer service policy
Understanding retail customer behavior
Experience in managing and improving service quality for retail network