Customer Service Experience Manager
Vietnam International Bank
Hồ Chí Minh
23 giờ trước

Division Retail Banking Division - Core Businesses Job Category Operations Location Hà Nội, Hồ Chí Minh Employment Type Fulltime (toàn thời gian) Closes 30 / 11 / 2020 Vacancies 2 Job Description

Job descriptions :

Customer Service Experience Manager takes active leader role to carry out action plans, projects to execute company’s Customer Service Experience Strategy in delivering and innovating customer relationship, dedication and satisfaction across customer .

Develop detailed customer service policy, service indicator for retail customers.

Manage service quality of branch network and other customer touch points. Continuously review customer journey and interactions across the bank.

Generate customer experience improvement initiatives using data insight and ongoing measurement.

Manage NSP for full bank

Requirements :

  • Bachelor degree and above in Finance Banking, Economics, Business Administrations;
  • Minimum 5-year experience in finance, banking, including 3 years in positions related to customer service experience

    Experience in managing developing customer service policy

    Understanding retail customer behavior

    Experience in managing and improving service quality for retail network

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