Services Support Representative
Tetra Pak
Ho Chi Minh City, VN
1 ngày trước

What you will do

As a Service Support Representative, you will :

  • Execute administrative activities in own area of responsibility, delivering high quality service to the relevant stakeholders, with consistent communication and high level of efficiency, resulting in high level of satisfaction.
  • Execute regular and systematic collection of internal and customer data, maintain relevant databases. Based on this data, provide relevant reporting, visual management and regular communication to relevant stakeholders.
  • Analyze, resolve and escalate cases of missing or inaccurate data collection. Participate in the consistent application of global standards, processes, local and legal requirements for service administration.

  • As required, participate in ordering and order coordination of relevant parts, tools, services and materials.
  • As required, execute relevant purchasing and invoicing activities within own area of responsibility and according to Corporate Governance policy.
  • Participate in strong collaboration between service administration teams to provide continuously effective administration and effective backup solutions.
  • Participate in the definition, development and deployment of visual management and management reporting including the right metrics for service administration.
  • Participate in the consistent application of global standards, processes, local and legal requirements for service administration.
  • Participate in continuous improvement, share and learn and implementation of best practices, related to service administration.
  • Take on additional role of Process Super User, as required.

    Who you are

    We believe you have :

  • 3+ years experience in administration and master data management
  • Self-discipline and accuracy
  • Strong productivity focus
  • Strong continuous improvement focus
  • Demonstrated in Leadership Elements : Collaborate and Perform
  • We offer you

  • Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • Culture that pioneers a spirit of innovation where our engineering experts drive visible results
  • Equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangement
  • Báo cáo công việc này

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