What you will do
As a Service Support Representative, you will :
Execute administrative activities in own area of responsibility, delivering high quality service to the relevant stakeholders, with consistent communication and high level of efficiency, resulting in high level of satisfaction.
Execute regular and systematic collection of internal and customer data, maintain relevant databases. Based on this data, provide relevant reporting, visual management and regular communication to relevant stakeholders.
Analyze, resolve and escalate cases of missing or inaccurate data collection. Participate in the consistent application of global standards, processes, local and legal requirements for service administration.
As required, participate in ordering and order coordination of relevant parts, tools, services and materials.
As required, execute relevant purchasing and invoicing activities within own area of responsibility and according to Corporate Governance policy.
Participate in strong collaboration between service administration teams to provide continuously effective administration and effective backup solutions.
Participate in the definition, development and deployment of visual management and management reporting including the right metrics for service administration.
Participate in the consistent application of global standards, processes, local and legal requirements for service administration.
Participate in continuous improvement, share and learn and implementation of best practices, related to service administration.
Take on additional role of Process Super User, as required.
Who you are
We believe you have :
3+ years experience in administration and master data management
Self-discipline and accuracy
Strong productivity focus
Strong continuous improvement focus
Demonstrated in Leadership Elements : Collaborate and Perform
We offer you
Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
Culture that pioneers a spirit of innovation where our engineering experts drive visible results
Equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangement