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So what are you waiting for? Join the winning team now. Work you'll do Analyze and act independently on request or incidents raised by the client for their ERP application and resolve it within the agreed SLA and with quality Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders.
To be responsible to assist in reducing re-occurring issues / incidents. Leading the collection of business requirements, analysis work and proposal for end to end solution when necessary to support client’s initiative to simplify and standardize processes Able to take on a Team Lead role when required and guide the team on a day-to-day basis Able to monitor workload of team and where needed make necessary decisions to ensure quality and on-time delivery for the clients.
Take on role as Process Expert in the team and coaching / guiding other team members (within team and across other AMS teams).
Where necessary, to conduct training to assist in speeding up knowledge transition for team members.