Key Account Manager (Omni)
Ho Chi Minh City, Ho Chi Minh City, VN
5 ngày trước

Duties and Responsibilities :

As part of Customer Business Development team for Omni Channel, you are expected to plan, operate and synergize both online and offline channels in order to deliver sales target, optimize profitability, and continuously develop our omni-channel capabilities.

Equipped with openness to learn, enthusiasm and tenacity, you will be primarily responsible to :

1. Develop and build Omni Channel Experience and long term strategic relationship with assigned key customer(s)

  • To be the channel experts for customers so as to advice and develop business to achieve goals. Channels refer to offline channels and / or online channels such as Lazada, Shopee, Zalora, etc.
  • Develop, align and implement channel portfolio strategies, go-to-channel routes and promotional plans to achieve mutually agreed business goals.
  • Regular meetings and quarterly business review with customer(s) and channels to ensure business progress and alignment towards agreed goals
  • Custodian of trade investments and promotional claims to enable business development
  • 2. Manage channels' (online & offline) activities for assigned customer(s)

  • Understands and keen to constantly learning about omni channel to be able to strategize and implement Omni Channel experience for customers to their consumers
  • To conduct advance planning and gain alignment on business activities with customers and channels
  • To execute and review agreed plans on channels’ seller centers (online) and offline retailers with entrepreneurship mentality to drive business targets
  • To manage all channels' seller centers from trade activities to ensuring strong seller's store ratings
  • To conduct post activity / promotion analysis so as to improve and enhance forward plans
  • Pitch and negotiate with channels’ category manager to maximize brand’s exposure and visibility
  • 3. Business Custodian for Synagie

  • To understand assigned customer(s) P&L and identify areas for growth / improvements
  • To negotiate trade terms and margins with customer to achieve win-win scenario
  • To prepare analysis and presentations in preparation for any trade / channel negotiations
  • 4. Business Expansion Support

  • Identify potential customers’ leads based on the unique enabler provided by Synagie Omni Channel team
  • To prepare for pitches and develop new businesses
  • To constantly innovate for solutions to enhance our Omni Channel offerings and attract new customers
  • Synagie believes you will be an awesome fit for this role if you :

  • Hold a bachelor’s degree in any discipline of study;
  • Enthusiastic to learn and be involved in the retail revolution : Omni Channel
  • Have an entrepreneurial spirit and strong commercial acumen and want to get things done
  • Are passionate about consumer experience & innovation
  • Possess good communication skills and able to work in a fast paced but nurturing environment;
  • A team player
  • Synagie is SE Asia’s leading E-commerce solutions provider in the BBB sector. The Group helps traditional businesses to shift their businesses online by providing end-to-end commerce nablement and fulfilment solutions (which include E-logistics) through its cloud-based Synagie Platform that utilises technologies like artificial intelligence and Big Data analytics.

    Synagie is also the fastest growing E-commerce startup in Singapore and one of the fastest growing in SE Asia. The Synagie Platform allows Brand Partners to manage multi-channel business processes and sales for both online and offline channels and distribute products and services via the Synagie ecosystem, which includes online marketplaces like Lazada and Qoo10 and retail chain stores like Watsons and NTUC.

    The Group has more than 250 Brand Partners in the BBB sector, with well-known brands.

    Why Choose to join Synagie :

    The vision.

    Synagie wants to be the best. We thrive on innovation. We are competitive, but we compete only with ourselves. The feeling of working on something that will only get bigger and better is unparalleled.

    The culture.

    We are a Singapore listed company with a startup culture. In Synagie, everyone has a voice. We promote an environment of open discussions and we treat each other as a family.

    The people.

    We have such an incredible and diverse mix of people from all walks of life. You will work with the smartest, warmest, and most talented people in this industry.

    Working with such remarkable professionals makes one beam with pride.

    The expertise.

    The main thrust of Synagie is continuous improvement of talent through mentoring, testing & learning, and training. We make sure you grow where you want to.

    With us, you will be able to learn so much about products, processes and providing excellent customer experience - all of which may pave future opportunities to manage the company’s business while chartering the next chapter of Synagie’s growth and a lot more!

    The E-Commerce.

    Be in the thick of the E-Commerce action where we work with FMCG

    and Prestige Beauty brands as well as Channel partners to drive business growth,

    consumers' penetration and enhance shopping journey.

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