Front Office Supervisor
Accor
Uong Bi, Quang Ninh, Vietnam
3 ngày trước

Job Description

  • To ensure all guest’s arrivals are welcomed & guest’s departures are bided farewell with hospitality atmosphere.
  • Handle all complaints promptly with good attitude, then report to Duty Manager for all difficult cases.
  • Frequently check guest’s satisfaction during their stay or upon departure. Always offer further actions if there are minus points affecting to their satisfaction
  • Involve to carry out guest’s survey programs to collect as many feedbacks / comments as possible which is by either comment cards or online.
  • Be knowledgeable & well-trained about all Accor’s loyalty programs
  • Assist Front Office Manager in all departmental related matters & to be in charge of the department’s operations in Duty Manager’s absence.
  • To be responsible & involve the team members in all promotional programs to maximize hotel revenues : Breakfast, happy hours, special of the day
  • Involve daily / weekly / monthly training : establish training need, make training plan & manage scheduled training
  • Ensure the group brand standards are followed and Enforce the SOPs’ implementation
  • Ensure guest & employee safety, control hotel access (lobby entrance), elevator operation, react & report all incidents / accidents
  • Coordinate with HK department to ensure all assigned rooms are ready for on-date arrivals, VIP amenities for VIPs
  • Work Experience

  • Attractive local package
  • Joining an iconic property in a historical site.
  • Develop your talent trough learning programs by Accor Academy.
  • Employee benefit card offering discounted rates in Accor Hotels worldwide
  • Benefits

  • Previous experience with Accor or Luxury hotel Chain
  • Exceptional communication skills English and Vietnamese, verbally and written.
  • Báo cáo công việc này
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