Customer Service - Project Management
Shopee
Ho Chi Minh City, Vietnam
6 ngày trước

Job Description :

  • Run the Customer Service improvement projects to bring great services to customers in complex environments
  • Monitor channel performance, deep-dive & propose improvements
  • Develop comprehensive project plans included analyses of data to find the root cause & propose improvements & follow up through the completion of the project status,
  • Control the assigned resources and manage the unique project constraints to achieve project objectives
  • Provide the function for managing documentation, project history and organisational knowledge
  • Assist Customer Service Manager in other tasks assigned
  • Requirements :

  • At least 4 years of experience in managing Omni-channels in a large customer service team, preferred in the e-commerce / returns / refund / logistics / food / ride-hailing / wallet industry
  • Excellent in communications (written and verbal communication skills), positive attitude, and eagerness to learn
  • Experience in project coordinator or process optimisation and negotiation
  • Outstanding problem-solving skills
  • Strong logical thinking & analytical skills
  • Ability to work independently and proactively
  • Have certified Six Sigma Yellow belt. Greenbelt will be a plus.
  • Báo cáo công việc này
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