Card Center Supervisor
Home Credit
Hồ Chí Minh, VN
2 ngày trước

JOB DESCRIPTION

  • Supervise, manage team and system to achieve higher productivity and make sure staff follows procedure and timeline of handling complaint process
  • Involve recruitment credit card staffs
  • Supervise, update all processes, procedures, legal documents
  • related to credit card
  • Monitor and follow up daily / weekly / monthly reports regarding card
  • operations
  • Manage customer experience and quality framework of cards operations
  • Account management like re-issuance, replacements and other related
  • card & statement activities
  • Monitor and observe staffs to recommend to Manager and conduct post training development needs
  • Participate company projects to develop of product and card service
  • Participate in system setting and testing
  • Assist to projects involving Credit Card
  • Working with departments, Card organizations and partner bank to solve complaints / inquiries and handle relevant tasks
  • Responsible handle serious complaints and submit requirement
  • documents correctly and on time
  • Responsible prepare, check and submit all requirement reports to SBV /
  • VISA / GPE exactly and on time
  • Create, monitor and process dispute cases on card transactions
  • Process payment invoices with partner
  • Other tasks assigned by Card Center Manager
  • Contact : Mr. Cuong

    Email : cuong.bq homecredit.vn

    Phone : +84 28 3513 6868 Ext : 11077

    Experience

  • 05 year experiences in processing chargeback disputes of Card, and at least 2 years in similar position
  • Deep knowledge of Card operations, credit card system and processes
  • Experience in manage fraud / dispute, charge back unit experience
  • Experience in managing a group of 2-3 people.
  • Skill

  • Good in English
  • Effective Communication
  • Computer (Word / Excel)
  • Training and Coaching
  • COMPENSATION & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PVI Health Care
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment.
  • Apply Latest Financial Technology in the World
  • JOB LEVEL

  • Specialist / TL / Sup
  • Office Hour
  • Nộp đơn
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