IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New ZealandJob Description :
Responsibility for the full cycle of operations of CD (computer-delivered) IELTS tests
Responsible for launching new CD IELTS labs and maintaining stable and standard operations of the lab rooms
Liaise with CD IELTS Team Leaders and Test Centre Managers for Computer-delivered IELTS capacity planning and management based on market demand
End-to-end Computer-delivered IELTS process control, workflow improvement and quality assurance
Handle emergencies on the test day to ensure service continuity and work with Test Centre Managers and Team Leaders on service recovery when needed
Technical management of CD IELTS labs across the country; Act as key contact point with stakeholders for technical issues and troubleshooting
Work with IELTS Operations Manager, Test Centre Managers and CD IELTS Team Leaders to ensure smooth business transformation on the local level
Support CD IELTS team in different aspects of test delivery.
Train and coach CD IELTS team members to improve staff’s skills in handling technical issues
Issues / processes are documented to facilitate best practice sharing and learnings.
Contribute to Computer-delivered IELTS functionality improvement in the back-office system
Contribute to Computer-delivered IELTS section of the IELTS Administration Procedure ManualJob Requirement :
Experience - Minimum 2 year in Admin / Operations with experience in handling Technical / Service Desk Customer support
Have knowledge or background in IT support / helpdesk is preferred
Competent communication skills (in both Vietnamese and English IELTS 6.0 or above)
Ability to learn new systems fast
Integrity being honest, confidential and ethical.
Proficiency in using M.S Office (Word, Excel, PowerPoint, Outlook)
Attention to detail being careful about details and thorough in completing tasks.
Dependability being reliable, responsible, multi-task, and handle tasks under high pressure.Benefits :
13th month salary.
Good chance to study and develop career path stably
Opportunities to be trained in the professional environment to maximize your potential
English Training scholarship for staff and family members at ACET.
15 working-days recreation leave, 10 days sick leave.
Annual medical examination.
Other benefits according to IDP’s policy.