Key accountabilities :
Sales and Operations
Drive sales targets for retail to achieve monthly and yearly sales target
Develop policies and procedures for store operations
Managing and motivating sales staff to increase sales and efficiency
Reviewing staff performance and providing mentoring and coaching
Establish relationship with customers
Manage overall roster with all store in charges, relieve the store managers of roster managing at overview level
Update sales staff, reinforcing and resolving day to day operational issues urgently
Initiate changes to operations to improve businesses with close monitoring on daily business trend
Be a counselling peer to retail staff
Resolve customers’ complains and problems
Be in charge of repairs and salvaging damaged products as a form of inventory control
Participate to the HR activities such as hiring, assessment and termination of retail staff
Develop quality sales staff in all boutiques through upgrading and intensive training of sales staff
Coordinate with visual merchandising team in developing and training PVS.
Requirements : With a minimum of 2 years’ experience in similar capacity.
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