Branch Sale and Service Executive-(2200021433)
10 / Aug / 2022, 10 : 28 : 07 PM
Ongoing Role Responsibilities
Deep sell (in person)
Immediately broaden the conversation to include fuller bundle.
Refer to Business Banking Acquiring Team for BC lending needs.
Prepare, set up, & activate (in person)
When required documents are available
Compile required documents.
Conduct KYC / CDD.
Open account / activate products.
Tag clients to the right segment. Refer respective business clients to BC Banking Team and Affluent to Priority Banking Team.
Fulfil basic service needs and pass on rest to Client Care Centre or CSM.
Listen, explain & sell (in person).
Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Awareness and understanding of the wider business, economic and market environment in which the Group operates.
Awareness and understanding of the assigned target / business numbers from top managers.
Ensure full capacity and capability to deliver business performance individually.
Responsible for executing the related processes under sale’s scope to each product, client, segment, CDD, etc.
People and Talent
Lead through example and contribute to build the appropriate culture and values.
Work in collaboration with risk and control partners.
Ensure to fully attend of ongoing training.
Self-manage individual sale performance against responsibilities and objectives.
Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
Participate in and / or support the Bank's effort in combating money-laundering activities.
Exercise due care and diligence on matters related to Money Laundering and KYC in the day-to-day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Vietnam / RB Distribution Network / Client Relationship Management / Branch Sales and Service team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
Effective Financial Markets; Financial Crime Compliance; The Right Environment. *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Embed Here for good and Group’s brand and values in the team.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.
We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.
You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.
When you work with us, you'll see how we value difference and advocate inclusion. Together we :
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to.
If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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