Card Delivery Handling Officer
Citygroup
Ho Chi Minh City, Vietnam
8 giờ trước

The Trans Srvcs Analyst 1 is an entry level position responsible for providing analytic and administrative support to traders, in coordination with the Transaction Capture team.

The overall objective of this role is to maintain position records and provide support with processes surrounding securities.

Responsibilities :

  • Provide support to Treasury and Trade services, Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, etc.
  • Open and amend Letters of Credit (L / Cs), process payments and solve customer issues to ensure efficient daily operations
  • Identify and suggest process improvements for products as an SME (subject matter expert)
  • Implement and validate process improvements for each respective product and create customized reporting
  • Respond to requests and deliverables with internal and external clients and vendors
  • Identify and select solutions to problems, based on analyzed data
  • Participates in ad hoc projects as defined by supervisor and execute complex transactions and participate in complex processes
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • Relevant Degree or equivalent experience
  • Demonstrated project management skills
  • Ability to work under pressure and manage to deadlines
  • Ability to work in a fast-paced environment
  • Consistently demonstrates clear and concise written and verbal communication
  • Attention to detail and intermediate problem solving skills
  • Education :

  • Bachelor’s degree / University degree or equivalent experience
  • Perform card reconciliation daily
  • Closely work with vendors for card dispatch and embossing on daily reconciliation.
  • Update card delivery status with ems tracking number on Onenote.
  • Ongoing monitoring of card aging to ensure delivery cards timely and quality of vendor performance.
  • Record and check on card returned, prepare the list to send sms for returned card.
  • Checking and perform resend cards
  • Monitoring and perform card destroy after 45 days in safe.
  • Timely investigating and working with vendor to handle complaints as well as card delivery inquiries.
  • Timely and accurately providing information are required by regional and local management including delivering monthly / weekly management reporting.
  • Continuously initiative and drive process enhancements.
  • Other tasks as assigned by the supervisor and management
  • Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - VN

    Time Type :

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

    Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity CLICK HERE.

    To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.

    To view the EEO Policy Statement CLICK HERE.

    To view the Pay Transparency Posting CLICK HERE.

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