IT Support
CÔNG TY TNHH BẢO HIỂM NHÂN THỌ VIETCOMBANK - CARDIF
Hà Nội, Việt Nam
2 ngày trước
source : Talent Network
I. Job Description :
  • Role purpose :
  • Role purpose :
  • Provide level 1 support for all IT matters in HN city office.
  • Manage and dupport local IT resource including but not limited to computers, networks, telecom systems, printer & peripherals, door entrance,...
  • Perform maintenance and administration tasks by assigned by the IT Operation team leader
  • Joined in IT projects and other duties as assigned by IT Operation Teamleader / CIO.
  • Key Accountabilities :
  • IT Support :
  • Provide level 1 support for all IT matters
  • Coach and guide end users for the correct and effective use of the Company's IT resources (hardware and software)
  • Log support requests using IT Service Management system and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department's service level agreement
  • Establish and maintain IT inventory for all IT resources including hardware, software and peripherals
  • Create support documents, user guides and maintain an IT support knowledge base
  • Technical infrastructure administration
  • Monitor the IT room to ensure physical environment is under the proper condition, all hardware equipment as well as the local system is up and running in the proper condition
  • Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
  • Perform diagnostic test and / or manage to modify or repair desktop hardware, printer, data projectot and other peripherals
  • To apply OS and application software patches and upgrades on a regular basis under IT Administration guidance and request
  • Undertake periodic preventative maintenance / cleaning of IT resources
  • Manage data backup jobs and data recovery and backup TAPEs movement (sending to / getting from offsite storage)
  • II. Job Requirement :

  • Education : University graduate majoring in IT
  • Other Required License, Professional Qualifications and CertificationsStrong knowledge in computer, networking, Window server system & security standardGood skill in MS office (Excel, Word, Outlook, Visio,.
  • Be highly responsible with confidential matters / reports / dataMindset of IT Helpdesk service, customer orientedStrong motivation for getting customer sastisfactions Desirable Criteria : Holder of any of the following certifications is an advantafe : CCNA, MCSA, MCITP, LPI,...
  • Years of Related Work Experiences : more than 2 years of industry experience
  • Language : Good in English communication (good in verbal & email writing is advantages.)
  • Phúc lợi

    Bảo hiểm theo quy định, Du Lịch, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Chế độ nghỉ phép

    Nộp đơn
    Thêm vào ưa thích
    Loại bỏ khỏi mục ưa thích
    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký