IT Support
Hà Nội, Việt Nam
2 ngày trước
source : Talent Network
I. Job Description :
  • Role purpose :
  • Role purpose :
  • Provide level 1 support for all IT matters in HN city office.
  • Manage and dupport local IT resource including but not limited to computers, networks, telecom systems, printer & peripherals, door entrance,...
  • Perform maintenance and administration tasks by assigned by the IT Operation team leader
  • Joined in IT projects and other duties as assigned by IT Operation Teamleader / CIO.
  • Key Accountabilities :
  • IT Support :
  • Provide level 1 support for all IT matters
  • Coach and guide end users for the correct and effective use of the Company's IT resources (hardware and software)
  • Log support requests using IT Service Management system and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department's service level agreement
  • Establish and maintain IT inventory for all IT resources including hardware, software and peripherals
  • Create support documents, user guides and maintain an IT support knowledge base
  • Technical infrastructure administration
  • Monitor the IT room to ensure physical environment is under the proper condition, all hardware equipment as well as the local system is up and running in the proper condition
  • Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
  • Perform diagnostic test and / or manage to modify or repair desktop hardware, printer, data projectot and other peripherals
  • To apply OS and application software patches and upgrades on a regular basis under IT Administration guidance and request
  • Undertake periodic preventative maintenance / cleaning of IT resources
  • Manage data backup jobs and data recovery and backup TAPEs movement (sending to / getting from offsite storage)
  • II. Job Requirement :

  • Education : University graduate majoring in IT
  • Other Required License, Professional Qualifications and CertificationsStrong knowledge in computer, networking, Window server system & security standardGood skill in MS office (Excel, Word, Outlook, Visio,.
  • Be highly responsible with confidential matters / reports / dataMindset of IT Helpdesk service, customer orientedStrong motivation for getting customer sastisfactions Desirable Criteria : Holder of any of the following certifications is an advantafe : CCNA, MCSA, MCITP, LPI,...
  • Years of Related Work Experiences : more than 2 years of industry experience
  • Language : Good in English communication (good in verbal & email writing is advantages.)
  • Phúc lợi

    Bảo hiểm theo quy định, Du Lịch, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Chế độ nghỉ phép

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