Operations Manager, Cards & Loans
HSBC Vietnam
Hồ Chí Minh, Việt Nam
9 ngày trước
source : Talent Network

In this role, you will :

  • Is responsible for ensuring the teams deliver in line with its demand statements
  • Is responsible for planning and prioritisation of day to day services across teams
  • Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
  • Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures and ensure on the compliance with group policy and local regulations.
  • Establishes targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance
  • Is responsible for identifying opportunities to improve service Quality across teams.
  • Establishes the goals for Team Leaders and manages their performance.
  • Is responsible for the coaching and development of individual team members and the overall development plans of the teams
  • Is able to recruit team members within agreed headcount plans as directed by the Line Manager
  • Is accountable for the cascade of communication across teams.
  • Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams.
  • Manages resources across teams to ensure performance levels continually meet agreed standards
  • Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.
  • Must respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner
  • Yêu cầu công việc

    To be successful in the role, you should meet the following requirements :

  • Minimum 3 years’ experience in operations or in a directly related business / function
  • Minimum 2 years’ experience in leading a team
  • Clear understanding of multiple operational workflows and associated operational controls
  • Proven track record towards high level of customer service.
  • Effective communication skills.
  • Strong interpersonal skills.
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