Tuyển Nhân Viên Chăm Sóc Khách Hàng (Customer Service)
TNHH Chuyển Phát Nhanh DHL - VNPT (DHL-VNPT Express Ltd.)
Tp Hồ Chí Minh
4 ngày trước
source : NHÂN LỰC NGÀNH LUẬT

Mô tả công việc

  • Accept and register bookings for company services
  • Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
  • Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
  • Enhance service experience in the company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
  • Yêu cầu công việc

  • Ability to work in shift
  • Expected years of experience : (Minimum) : 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
  • Experience working in teams
  • Expected Educational Qualifications : College or University Degree (preferable) or Diploma
  • Typing skills (at least 30 wpm preferable)
  • Telephone skills (excellent)
  • Conflict resolution skills (excellent)
  • Technical Skills (Telephone and Order Booking systems preferable)
  • Communication skills - spoken and written (excellent)
  • Negotiation and interpersonal skills (excellent)
  • English skills verbal and written (good)
  • Phúc lợi công việc

  • Global multinational company with dynamic working environment
  • Multiple earnings and benefits from attractive rewards internally
  • Health & Wellbeing programs
  • Multiple engagement and team building activities annually
  • Báo cáo công việc này
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