CRM Journey Specialist
Home Credit
Ho Chi Minh, Vietnam
3 ngày trước

KEY RESPONSIBILITIES

  • Implement and optimize customer journeys
  • Support identification of pain points in the customer journey and run actions to eliminate those to deliver high performing, agile customer interactions and touchpoints
  • Understand the key interactions in the customer lifecycle and drive relevant changes using CRM strategies and developments
  • Utilize customer and market insight including user behavior analysis in improving and digitalizing the customer journey
  • Use research methods and data channels of customer experience to understand issues and implement change
  • Lead cross functional initiatives that significantly impact customer experience
  • JOB REQUIREMENTS

  • Banking / finance / e-commerce experience of 2-3 years
  • Experience with product management and customer journeys definition
  • Experience with re-designing pain points leading to funnel reductions
  • Understanding of CRM processes and campaign life cycle
  • Good verbal and written English language
  • Basic analytical skills
  • Experience with project management
  • COMPENSATIONS & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care for personal
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Báo cáo công việc này
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