Ho Chi Minh City, Ho Chi Minh City, Vietnam DHL Supply Chain req75105
Act as the operational business areas specialist with regards to Transport Management System (TMS), support VN with transport related systems, main interface between the operating business and IT with regards to transport systems, support VN Transport with the selection and roll out of transport related systems.
Good knowledge one programming language at least.Provide high quality support structures and process discipline to VN Transport IT operation.
Create an understanding and awareness of TMS products and support capabilities.
Work closely with the IT Product Manager, IT Development & delivery teams to execute solutions and projects. Provide initial support regarding TMS requirements.
Provide support for any system improvement request, track and follow up with responsible person in order to deliver the change in system
Contribute to (along with the IT teams) super-users training, UAT support, detail implementation timeline and deliverablessupporting TMS deployment projects.
Contribute to post implementation support. (along with IT teams)
Be a key member and at team lead implementation and deployment teams. Ensure the use of best practise, standards and methods for implementation / deployment activities.
Ensure support process for transport operation are prioritize and within timely manner
Manage support cases through issue logs management and provide regular update to TMS team for progress, raise andescalate when required
Analyst issue log regularly and as a team to find long term solutions to resolving issue permanently
Provide support to create high performance service culture within the functional department.
Identify training needs and opportunities to develop a highly skilled functional group.
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