[EAI3] Service Delivery Manager (IoT & I4.0 Domain)
Bosch España
Tân Bình, Thành phố Hồ Chí Minh, vn
5 ngày trước

Job Description

  • Responsible for delivery of SW development within the defined budget.
  • Ability to dive deep into technical topic
  • Understanding of the technical and project management aspects of projects in the automotive industry
  • Strong knowhow on IoT & I4.0 Domain is advantageous
  • Develop relationship with customers to intensify strategic cooperation
  • Organize and monitor current operations to ensure the team meets Service Level Agreements (SLAs) and follows the agreed process.
  • Aligns KPIs with SLA and quality measures to ensure the team understands performance metrics and expectations of their daily work.
  • Coordinates the team’s workload ensuring both businesses as usual and / or projects are delivered to required deadlines and expected level of quality
  • Engagement with business partners across the world and working with international teams.
  • Sets the goals of direct reports and guide them in individual performance management.
  • Competency Building and Management of team
  • Responsible for managing multi-location team working in 24x7 mode
  • Billing & invoice tracking
  • Responsible for customer engineering, interfacing and appropriate staffing of all projects with assignment of roles and responsibilities
  • Planning and allocation of resources for projects, tools, hardware, etc. and ensure deployment as per targets
  • Delivery of all tasks / projects on schedule and with quality
  • Responsible for service quality & service levels within the group for the products / services
  • Periodic review of all projects to ensure QCD on track & MSR reporting to management, customer & Stakeholders
  • Support in department level business planning activities
  • Customer Engagement and Satisfaction delivery to Cost, Quality, and Schedule
  • Qualifications

  • Above 10 years of experience including project / program management experience, ranging from consultant to delivery manager roles
  • Experience in V-model SW development is a must.
  • Good experience in project management
  • People management and leadership skills, have experience of managing large software development project team
  • ISTQB certification is must (Basic + Advanced)
  • Exposure to Agile methodology, SCRUM
  • In-depth knowledge of the SDLC, test management, test strategy
  • Excellent communication and presentation skills, People Management and Customer handling skills
  • PMP / Prince certified
  • Additional Information

    Why BOSCH ?

    Because we don't just follow trends, we create them.

    Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job?

    So do we. At Bosch, you will discover more than just work.

    Benefits and Career Opportunities

  • Working in one of the Best Places to Work i n Vietnam
  • Join a dynamic and fast growing global company ( English-speaking environment)
  • 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
  • 100% monthly basic salary and mandatory social insurances in 2-month probation
  • Onsite opportunities : short-term and long-term assignments
  • 15++ days of annual leave + 1 day of birthday leave
  • Premium health insurance for employee and 02 family members
  • Flexible working time
  • Lunch and parking allowance
  • Various training on hot-trend technologies / foreign language (English / Chinese / Japanese) and soft-skills
  • Fitness & sport activities : football, badminton, yoga, Aerobic
  • Free in-house entertainment facilities and snack
  • Join in various team building, company trip, year-end party, tech talks and a lot of charity events
  • Báo cáo công việc này
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