Mô tả Công việc
The Transformation Office is responsible for execution of the bank’s transformation vision, strategy and roadmap of deliverables with a focus on digitalization of customer journeys.
The Transformation Office executes a portfolio of initiatives pre-dominantly through Agile Development (with some foundational initiatives aligned to the Waterfall project management methodology).
The Transformation Office houses expertise to support the execution of a portfolio of initiatives related to market segmentation, customer journeys, technology, data, risk management, change management, digital partnerships and capability development, a project management office amongst others.
The Transformation Office tracks and measures the progress of execution using modern portfolio management techniques (such as OKRs and TTIs) to ensure value is created for customers and the Bank.
The iPMO function will govern and support the implementation activities of initiatives / projects of the Transformation Office to ensure smooth and efficient operations, in compliance with regulations of the Bank's policies.
The iPMO function will govern and support the implementation of bank-wide initiatives / projects to ensure consistency, transparency and efficiency of transformation across the Bank.
The job holder leads portfolio management by providing support in planning, coordination of financial objectives and deliverables for the portfolio of both traditional projects / initiatives implemented through Waterfall methodology and customer journey digitization initiatives implemented through Agile methodology.
The job holder collaborates with cross-functional teams within the Transformation Office and other divisions in the bank to ensure operational consistency across bank-wide initiatives in tracking and governing progress, managing resources and communicating with stakeholders.
Reports to Head of iPMO
Direct reports are none
Internal stakeholders include initiative teams within the Transformation Office and the Bank
External stakeholders include partners providing professional services
A. Operations Support and Governance
Design the operational process across the initiative lifecycle to ensure standartized approach across all type of initiatives / projects.
Update operational processes on a regular basis and facilitate the set up of new initiatives and tribes in accordance with required standards.
Support the development of tools / templates and guide initiative teams on how to fill in and update initiative progress on the tools / templates created.
Apply and maintain tools / templates used to track and report across the portfolio of transformation initiatives (Foundational and Agile), define monitoring tools / templates and customize as needed.
Provide logistics support for Head of IPMO and the team, CEO workshops, governance meetings, and be the contact point for building the Agile working environment for the Transformation Office.
Consolidate and prepare progress reports for STEERCO, TECO, BOM, BOD leadership committees timely and accurately.
B. Resource Management
Collaborate with stakeholders in Business Units / Divisions to identify high level resource planning requirements to ensure optimal resource utilization.
Track and control resource usage efficiency to ensure sufficiency for all units in the Transformation Office and for bank-wide initiatives within approved plan.
C. Portfolio Management
Work with transformation initiative leads and teams to understand progress of their assigned portfolio and track the accuracy of inputs for tools.
Work with initiative leads to change initiative status and solve problems as required, report key challenges, track progress, recognize financial values and manage use of monitoring tools.
Proactively guide initiative teams, Business Units and Divisions for effective cross-functional collaboration.
Control quality and compliance of initiatives with required standards.
Escalate issues or risks of potential impact on performance via portfolio reporting to Sponsors / STEERCO / TECO committees to facilitate the decision making process.
Support the iPMO Lead in developing Early Warning System (EWS).
Yêu Cầu Công Việc
EXPERTISE & EXPERIENCE, QUALIFICATIONS & PERSONAL ATTRIBUTES
10 to 12 years of project or program management experience in Waterfall or Agile methodologies
Project or program management experience in a bank or technology organization including banking product development, performance management, IT project implementation
Demonstrated experience working in a transformation office to drive a large organization-wide transformation program
Strong experience in performance tracking and management including operating rhythm of performance reviews
Agile / Digital Experience
Strong knowledge and experience in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit large, complex, mission-critical, enterprise-level projects
Bachelor’s or Master's degree in Technology, Business, Banking and Finance or relevant discipline
Project management certification in PMP, PgMP will be advantageous
Customer-centric and able to partner with project teams to build value added solutions
Visualizes the big picture associated with any project and provides back up when the going gets tough
Hands-on ability to deliver on short deadlines and evolving business requirements to deliver best possible outcomes
Believes in non-hierarchical culture of collaboration, transparency and trust across the team
Resilient with a strong ability to prioritize and multi-task in a demanding environment to deliver best possible outcomes
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