Front Office Manager at Legacy Yen Tu - MGallery, Uong Bi City, Quang Ninh, Vietnam
Ha Long, Quang Ninh, Vietnam
3 giờ trước

Job Description

  • Ensure that all Front Office personnel is trained accordingly to the Quality Service Standards (QSS) is met to the desired level.
  • Reviews the daily room revenue report and monitors rate changes and adjustments.
  • Ensures that associates understand the business goals of the hotel industry average rate, occupancy and profitability of the division.
  • Ensures that room rates, which have been updated through the Sales & Catering system, are followed.
  • Updates associates on rules and policies governing special promotions and that their production is tracked.
  • Updates associates on room rate changes and all Sales & Marketing programs.
  • Ensures that image and grooming standards are reinforced and that associates come to work correctly attired with nametags.
  • Ensures complete responsiveness to the desires of our guests.
  • Ensures that thoughtful and attentive guest service with relaxed efficiency is offered.
  • Work Experience

  • Back ground in luxury hotels
  • High proficiency in written and spoken English
  • Benefits

  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Develop your talent through learning programs by Academy Accor.
  • Opportunity to grow within your property and across the world!
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
  • Báo cáo công việc này

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