About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
The scope of this role will cover the following activities :
Engagement with relevant stakeholders to publish the proposed client names for migration and track review of the names
Consider valid feedbacks from Business / Coverage team and exclude names
Challenge void push backs
Agree date for migration & update Next Gen & DCA Team
On selective basis, contact clients and engage / prepare them on migration
Provide support to migrated clients on use of new migrated platform, selective needs basis - hand-hold clients
Collection of feedback in structured manner, analysis (GEMS, CEMS & usage)
Timely escalation of critical issues impacting client in view of migration. Maintain pulse check of the top issues and ensure a continuous feedback and improvement process is in place & worked on
Maintain a tracker of issues arisen due to S2B Next Gen migration, assist to analyze issues on the ground, monitor thematic issues, follow up with PSS team for the fix, and closely update the tracker with latest resolution progress.
Participate in the S2B NextGen Migration Forum and provide meeting minutes
Maintain and publish statistics on migration and New to S2B Next Gen onboarding progress
Support Central DCA Team on S2B Next Gen roll-out impacting Vietnam including translation activities and testing activities
The candidate will adopt best practices and a structured approach towards project management for above scope.
Embed the Group’s values and code of conduct, to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
Our Ideal Candidate
Minimum of 2 years’ experience in Banking and client facing
Client focused mindset
Effective interpersonal and communication skills verbal and written with ability to engage effectively with stakeholders at all levels (internal and external)
Exceptional collaboration skills and ability to work effectively in a team
Ability to work under pressure, multi-task, operate with a sense of urgency and deliver to tight deadlines
Sound analytical skills to identify emerging risks, analyses reports and identify issues
Good product / processes knowledge relating to channels.
Well organised with strong ability to exercise careful judgement, prioritise appropriately & work independently
Strong ability to problem solve and sense of ownership to follow through matters
Drive for growth & learning