Associate, Cash Migration Support
Standard Chartered
Ho Chi Minh, Vietnam, South Asia
6 ngày trước

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

The scope of this role will cover the following activities :

  • Engagement with relevant stakeholders to publish the proposed client names for migration and track review of the names
  • Consider valid feedbacks from Business / Coverage team and exclude names
  • Challenge void push backs
  • Agree date for migration & update Next Gen & DCA Team
  • On selective basis, contact clients and engage / prepare them on migration
  • Provide support to migrated clients on use of new migrated platform, selective needs basis - hand-hold clients
  • Collection of feedback in structured manner, analysis (GEMS, CEMS & usage)
  • Timely escalation of critical issues impacting client in view of migration. Maintain pulse check of the top issues and ensure a continuous feedback and improvement process is in place & worked on
  • Maintain a tracker of issues arisen due to S2B Next Gen migration, assist to analyze issues on the ground, monitor thematic issues, follow up with PSS team for the fix, and closely update the tracker with latest resolution progress.
  • Participate in the S2B NextGen Migration Forum and provide meeting minutes
  • Maintain and publish statistics on migration and New to S2B Next Gen onboarding progress
  • Support Central DCA Team on S2B Next Gen roll-out impacting Vietnam including translation activities and testing activities
  • The candidate will adopt best practices and a structured approach towards project management for above scope.
  • Embed the Group’s values and code of conduct, to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
  • Our Ideal Candidate

  • Minimum of 2 years’ experience in Banking and client facing
  • Client focused mindset
  • Computer competency
  • Effective interpersonal and communication skills verbal and written with ability to engage effectively with stakeholders at all levels (internal and external)
  • Exceptional collaboration skills and ability to work effectively in a team
  • Ability to work under pressure, multi-task, operate with a sense of urgency and deliver to tight deadlines
  • Sound analytical skills to identify emerging risks, analyses reports and identify issues
  • Good product / processes knowledge relating to channels.
  • Well organised with strong ability to exercise careful judgement, prioritise appropriately & work independently
  • Strong ability to problem solve and sense of ownership to follow through matters
  • Drive for growth & learning
  • Báo cáo công việc này
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