Kamereo Việt Nam Tuyển Dụng CS Team Leader Fulltime 2021
Công Ty Tnhh Kamereo
Ho Chi Minh City, VN
5 ngày trước
source : Glints

Roles & Responsibilities

CUSTOMER SERVICE :

Lead the AM team by the example to ensure each team member constantly implement the core values of the company in their daily job

Lead the AM team to provide an excellent overall service to the company's customers

Establish and maintain a strong and long-term relationship with all the customers within the portfolio

Monitor the progress of order completion / service provision with the customer, to ensure the highest level of customer satisfaction.

Work closely with Operation Teams to deliver the best customer experience : Orders, follow up, customer feedback

Assist the team members in dealing with customers for specific requests and resolve issues and complaints in a timely manner

Manage customer contracts : Initiate, deal and renew contracts with customers following the guidelines of the company to support the business development

Work with accounting department to follow up customer payments and monitor customer debts

Work with the team to ensure a constant work excellence and improvement to meet customer satisfaction and maintain client loyalty at all times

Make sure that the AM team prepare and complete all the regular reports for the Management in due time

Report all necessary customer information and feedbacks to the Management

Train the new members and coach the team for development

SALES :

Lead and coach team to ensure the achievement of the team commercial KPIs : Sales, profit, payments & debts

Visit the customers on a regular basis to strengthen the customer relationships and ensure that the company's activities are well communicated to the clients

Propose, plan and implement with the team the promotions, the new product launchings, the workshops and any other related tasks with the im to increase sales volume and market coverage

Work with the team to identify and maximize new sales opportunities among the existing customers : New brand, new products, etc.

Work closely with Sales Team to identify potentially new business opportunities in the market to develop the business

Keep up-to-date on current market changes and trends to identify improvements or recommend new products

Kaizen :

Be a creative force : Do not hesitate to propose initiatives or new ideas to improve the working process aiming at company's development

Be flexible and adaptable : Always be ready to try new ideas, to embrace the change for further development

Collaborate with team members to achieve better results

Qualifications / Requirement

At least one year of experience in a similar position

Passionate about sales & Customer Service

Ability to manage and train

Ability to adapt and grow in a competitive environment

Telesales skills is an advantage

Good communication

Hard working, resilient & patient, and not afraid of challenges

Self-motivated and driven by targets, desire to deliver results

Fast learner and quick thinker

Basic skills in MS Office

Salary & Benefit

Salary : Competitive Salary

Salary review twice a year

13 month bonus

Working time is 9 : 00 - 17 : 30 with 30 min lunch break, 5 days / week

Annual Leave is 12 days / year

Working address : 18 / 40 Nguyen Cuu Van, Binh Thanh District, Ho Chi Minh City

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