Mô tả công việc
Checks the daily arrival list for VVIP's or guests with special need.
To be present at the Concierge / Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
Tag baggage and return the identification slips to guests.
Assists guests with luggage to the front desk.
Escorts guests to room, placing luggage in room assigned by front desk.
Inspects guest room for order and adequate supplies and informs guests of room amenities
Delivers faxes, messages, packages and flowers to guest rooms and other offices.
Provide items on loan to guest and collect the items back from guest before departure.
Inform Front Desk Cashier to charge items given on loan, in case any charge is applicable.
Ensure the efficient delivery and collection of group luggage.
Ensure that the guest has verified that luggage have been accounted for.
Ensure safe storage and collect ticketing of guest coats and personal items.
Assist guest with long term luggage storage requests or left luggage requests.
Update and file left luggage request form and long term luggage request form.
Update and file errand cards.
Update the luggage movement register .
Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
Assist the Bellman Captain on duty with his / her duties during busy periods and breaks.
Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
Provide efficient luggage storage, delivery and collection services.
Perform any other works when assigned by the management.
Quyền lợi được hưởng
Very Competitive in salary and benefit packages
Yêu cầu công việc
Graduated High school or equivalent education.
Basic knowledge in Property Management Software.
Experience in hospitality would be preferred and Commitment to delivering a high level of customer services.
Be a good team player and flexibility to work in variety of early and late shifts.
Be able to stand for many hours.
Experience in working in luxury 4-5 stars hotel or serviced apartment’s environment.
Positive attitude in customer services
Excellent in communication skills and good levels of written and spoken in English.
Yêu cầu hồ sơ
Nhận hồ sơ và phỏng vấn trực tiếp : THE FESTA HOTELS & RESORTS (NEW HOIAN CITY)
ĐC : Biển An Bàng, Cẩm An, Hội An, Quảng Nam
ĐT : +84 235 220 8888
Email : Gửi email OR Gửi email
Lĩnh vực : Khách sạn / Khu căn hộ, Resort / Khu Du lịch
Ngành nghề : Hành lý, Đứng cửa / Bảo vệ
Vị trí : Nhân viên