Nhân Viên Quản Gia & Hành Lý - Concierge & Bellman
THE FESTA HOTELS & RESORTS HOIAN
Quảng Nam
3 ngày trước
source : Hoteljob

Mô tả công việc

  • Checks the daily arrival list for VVIP's or guests with special need.
  • To be present at the Concierge / Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
  • Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
  • Tag baggage and return the identification slips to guests.
  • Assists guests with luggage to the front desk.
  • Escorts guests to room, placing luggage in room assigned by front desk.
  • Inspects guest room for order and adequate supplies and informs guests of room amenities
  • Delivers faxes, messages, packages and flowers to guest rooms and other offices.
  • Provide items on loan to guest and collect the items back from guest before departure.
  • Inform Front Desk Cashier to charge items given on loan, in case any charge is applicable.
  • Ensure the efficient delivery and collection of group luggage.
  • Ensure that the guest has verified that luggage have been accounted for.
  • Ensure safe storage and collect ticketing of guest coats and personal items.
  • Assist guest with long term luggage storage requests or left luggage requests.
  • Update and file left luggage request form and long term luggage request form.
  • Update and file errand cards.
  • Update the luggage movement register .
  • Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
  • Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
  • Assist the Bellman Captain on duty with his / her duties during busy periods and breaks.
  • Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
  • Provide efficient luggage storage, delivery and collection services.
  • Perform any other works when assigned by the management.
  • Quyền lợi được hưởng

  • Very Competitive in salary and benefit packages
  • Yêu cầu công việc

  • Graduated High school or equivalent education.
  • Basic knowledge in Property Management Software.
  • Experience in hospitality would be preferred and Commitment to delivering a high level of customer services.
  • Be a good team player and flexibility to work in variety of early and late shifts.
  • Be able to stand for many hours.
  • Experience in working in luxury 4-5 stars hotel or serviced apartment’s environment.
  • Positive attitude in customer services
  • Excellent in communication skills and good levels of written and spoken in English.
  • Yêu cầu hồ sơ

    Nhận hồ sơ và phỏng vấn trực tiếp : THE FESTA HOTELS & RESORTS (NEW HOIAN CITY)

    ĐC : Biển An Bàng, Cẩm An, Hội An, Quảng Nam

    ĐT : +84 235 220 8888

    Email : Gửi email OR Gửi email

  • Lĩnh vực : Khách sạn / Khu căn hộ, Resort / Khu Du lịch
  • Ngành nghề : Hành lý, Đứng cửa / Bảo vệ
  • Vị trí : Nhân viên
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