Customer Support
Dicentral Vietnam Co., Ltd
Ho Chi Minh City, Vietnam
1 ngày trước
source : Glints

This individual will become an expert in DiWeb and will communicate with customers and their trading partners addressing technical, training, and business process needs, problems and concerns.

ROLES AND RESPONSIBILITIES :

Answer support phone lines and emails

Resolve technical issue / errors related to DiCentral web services

Train customers to use their DiCentral web account

Work with EDI mapping in upgrading EDI maps

Track support inquires through the support CRM insuring the customer issue is resolved

Follow-up on unacknowledged transactions

Set-up and maintain EDI trading partner relationships as needed

Any other duties as assigned by supervisor

Working Time : 40 hours / Week, 9 PM 6AM 2 days a week and 3 days in flexible breaking shifts.

SKILLS :

Proactive, Self-Motivated

Analytical, Critical Thinker

Customer focused

Good judgment and business innovation

Open to new concepts, tools and technologies

Focused on continuous improvement

Ability to work effectively under pressure

Team player, Organizational Commitment

Strong interpersonal communication skills (written and spoken)

Time Management Skills, Ability to work on multitude of projects simultaneously

Integrity, Ethical Behavior

DESIRED SKILLS AND EXPERIENCE :

Experience in Customer Service, Technical Support or related field preferred

Must be customer-service oriented; Actively look for ways to help people

Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times

Strong communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely

Must have a strong attention to detail; Careful about detail and thorough in completing work tasks

Efficient able to handle and resolve client issues quickly and accurately

Ability to work in a dynamic and fast-paced environment

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