Front office Manager
Accor Hotels
Ho Chi Minh, South, Vietnam
4 ngày trước

Key tasks

  • Responsible for the organisation and the quality of services delivered to the customers for the Front Office department.
  • Responsible for the Front Office, Cashiering, the guest information team.
  • Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
  • Define the organization of work to be performed by the team, and supervise, co-ordinate and plan daily activities of personnel.
  • Ensure that all entries in the logbook are read and followed up if necessary.
  • Ensure that there are ample stocks of all items needed and initiate requisition for supplies running low.
  • Prepare and check the work schedules.
  • Brief front-office team on events, promotions etc.
  • Make sure that an ACCOR and Brand policies are respected.
  • Train, schedule and supervise Front Office team in all aspects of their jobs.
  • Organise department related activities.
  • Maintain and improve quality service in Front office.
  • Control the follow up of all procedures.
  • Listen to the team needs and help them out.
  • Conduct meetings with junior associates.
  • Report daily to Director of Room
  • Motivate the team.
  • Attend departmental meetings and training programs.
  • Check credit limit report and follow up accordingly.
  • Co-ordinate all walkover within the properties.
  • Check if all special rates have the appropriate authorization by competent person.
  • Participate in daily and weekly meeting / briefing.
  • Be flexible to replace the colleagues in another department or in the other Accor Hotel Properties.
  • Monitor and report performance of the team to Deputy Manager / ic RDV, with regards to punctuality, efficiency, etc.
  • Conduct yearly Performance Appraisal for Front Office associates.
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