Colliers International (NASDAQ, TSX : CIGI) is a leading global real estate services and investment management company. With operations in 68 countries, our 14,000 enterprising people work collaboratively to provide expert advice and services to maximize the value of property for real estate occupiers, owners and investors.
For more than 20 years, our experienced leadership team, owning more than 40% of our equity, have delivered industry-leading investment returns for shareholders.
In 2018, corporate revenues were $2.8 billion ($3.3 billion including affiliates), with more than $26 billion of assets under management.
Client Relations / Client Reporting
Maintain owner relationship and satisfaction through appropriate communication (visual, written and oral).
Maintain tenant contacts and satisfaction through appropriate communication (visual, written and oral).
Ensure effective communications with residents and client, in a timely and diligent manor.
Administer and ensure compliance of the terms of all tenant leases.
Recommend rental levels by being familiar with marketplace and recommending to owner input on pricing.
Develop and maintain Tenant Manual.
Work closely and build good relationship with tenants and the landlord
Manage electronic data and emails and ensure all client files are updated
Review of property management monthly financial, leasing and marketing reports to ensure accuracy.
Prepare and submit annual operating and capital budgets for owner approval, including comments and assumptions for same.
Approve payables and establish priorities of payment when necessary.
Review monthly financials and prepare comments for owners, recommend corrective action as necessary.
Review receivables and contact tenants to collect rents in arrears in accordance with collection guidelines.
Control expense commitments and develop expenditure procedures to adhere to budget guidelines.
Develop, implement and monitor budgets and financial planning
Develop and maintain building procedures and supervise building operations, utilizing building staff as appropriate.
Develop and implement plans and procedures for property security.
Conduct property inspections.
Develop and maintain long range Building Improvement plans (rehab / modernization), including maintaining knowledge on competing properties.
Supervise, train and monitor all staff, including security, janitors, administration, operations and other vendor staff and work with the chief engineer to ensure operational sound practices are in place
Obtain all repairs and maintenance matters are progressed correctly and best quotes obtains
Service Contractors and Suppliers
Negotiate with vendors for cost effective equipment and services including, but not limited to maintenance contracts, and supplies.
Ensure that adequate inventories of operating and maintenance supplies are on hand.
Develop, implement and monitor standard operating procedures for all staff and contractors
Instructing contractors for works of minor repair, maintainance and supervision of works.
Department Operations & Business Development
Market and promote Colliers services.
Assist in the preparation of proposals and presentations to clients.
Start-up of new management assignments.
In charge of running the day to day operations of office buildings, serviced apartments or shopping malls, and deal with any other property issues that may arise
To carry out project management, income generation or cost reduction initiatives
Active role in client relations and business development
Circulate information to residents concerning management issues
Supervise all on-site personnel.
Possible supervision of construction management projects as required.
Support other activities with your specialized skills, experience and teamwork
Prepare weekly / monthly reports
Government contacts and liaisons
Dealing with email & telephone enquiries from contractors, sub-contractors and clients
Must be a University graduate
At least 5 years experience at the similar position in commercial property / real estate companies.
Have deep knowledge of commercial properties management including office, retails, industrial
Possess proficiency in Microsoft Office applications (MS Word, Excel, and Outlook) and familiarity with property management accounting software.
Prior experience with property management software is critical
Excellent command of English skills
Experience in dealing with the market, adapt local legislation
Good attitude, willing to provide high end standards for clients.
High commitment of Conduct in business